Marianne
New Ownership Has Significantly Reduced Access and Customer Service Quality My original contract promised 24/7 access, seven days a week. Since the new owners took over, access has been restricted to closing at 6 p.m., with the facility now closed entirely on Wednesdays and Sundays. These significant changes have made accessing my belongings much more difficult. To make matters worse, management changed the gate lock without notifying me or providing a new access code. I called at 5:30 p.m., left a voicemail, and never received a callback. As a result, I was unable to access my own storage units. I also encountered concerns about homeless individuals staying on the property, raising questions about site security and management oversight. Between reduced access hours, poor communication, and unanswered calls, the quality of service has declined considerably under the new ownership. Customers deserve clear communication, reliable access to their belongings, and professional management. Unfortunately, that has not been my experience.
We are very sorry to hear about your frustrating experience regarding facility access, communication, and security concerns at Extra Space Storage, Marianne. We aim to provide dependable access and reliable service, and we regret that your recent visits have fallen short. Please contact us at 888-STORAGE so our team can address these concerns and assist you directly.
Extra Space Storage (10/15/2026)
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