Florence self storage at 8080 Steilen Dr

Clean units, could be a little more spaced out as “Iles” are concerned. Hard to maneuver a vehicle in and out of units. Luckily i was able to get a transfer into a new unit. Other than that, the only other thing that could be improved upon is contacting an agent or actually having someone on site to speak to.

The staff are respectful and will try options to assist. The office and the facility is clean.

Getting a storage space here was quick and painless. It took less than ten minutes. Staff was very polite, and upon entering my shed for the first time it was very clean and orderly.

Hannah is accomodating, nice, but most of all very respectful. The storage facility is clean and easy to find.

The company has been excellent to me and my family for years. If I ever had a problem they took good care of me. Strongly recommend them!

I have rented space at the Florence location for the past few years. When I recently purchased a new home, I no longer needed the storage unit. However, if anyone needs to rent space in the area, I would highly recommend Extra Space Storage. The customer service was great, my unit was clean, dry, and secure.

They were very kind understanding and they helped me out a lot

We had a great experience today with our rep Stephen Robinson at Extra Space Storage located on 8080 Steinen Drive in Florence, Ky. Steven was really really helpful and made the storage rental process so easy. I would highly recommend you using this Storage Rental facility next time that you have to store your personal belongings.

Very good and since we moved out three days into the next billing cycle they didn’t charge me. Would definitely use them again

Courteous, fast and efficient. Great service, clean and easy access to gated area.

Very efficient experience checking out the units on my own and officially signing up. The rep, a nice younger lady, answered all of my questions and was very helpful. I’m glad she was my point of contact. I recommend this place.

Very easy to work with and get set up with a new unit

very nice young ladys. very helpful and thowrow

I was waited on by a beautiful young lady named Hannah was very aware of all of my needs and met them she provided me with the space that I needed and deleted the space that I had rent it at an alternate location that they have the process was smooth and the smile was on her face the entire time she's a fantastic employee

I've been here a few years and a couple new owners have come and gone. Unfortunately they are raising the price every few months and I'm going to have to move out. Honestly it's cheaper to buy a second house and make a payment than it is to have this 10x40 unit at $400 a month. Also no cameras on the property except their office area and the gate. My unit has been broken into twice in the last 2 years so it's not a safe place anymore. They office insurance at a premium but how do you put a price on things left to you by passed family.

Friendly & convenient

Today was a rough day for me, but Mr. Steven was very helpful. He got wanted I needed and was very patient with me. I really love this storage unit. I 100% recommend extra storage to anyone who is looking. The facility it well kept and I do not have any issue whatsoever.

Quick, easy and fast. The lady was super nice!!!

After two months of preparation for an upcoming move, on moving day discovered that I fell victim to a moving scam. The moving company no showed on both agreed days, and I was out a substantial amount of money from a deposit I made with a moving broker. Running out of options and time, I began calling storage locations to at least lock down a storage unit to store my items. I called Extra Space Storage and was connected with Steven who is a member of the management team. Steven was extremely helpful, patient, and showed compassion when learning about my moving situation. Steven gave me options on several available storage units in two Florence locations, and even stayed on the line while I drove to both locations to see which unit would be best to store my personal belongings. While assisting me with pricing and reserving a storage unit, Steven also gave me several reputable moving companies that he recommended as possible alternatives to move my belongings on desperate and short notice. I was able to get in contact with S Hedger moving, who became immediately available, and moved my own properly and efficiently to the storage unit within two hours. Steven is a true asset to Extra Space Storage, and I cannot truly express how grateful I am for all that he did to assist in my move. Above and beyond service and would recommend Extra Space Storage for any short and long term storage. Gratefully submitted, Nick

From the get-go very transparent with everything that they do… Polite staff