Lindsay
I am I owner of a storage at this location and I had to go out of town to Indiana I had to come down for a family emergency. My sister had a stroke and a brain hemorrhage so I had to take off on the road to come and help her. Which stopped my life completely, as in my job, my income, I had to get my kids out of school for the time being it's been a huge mess and I have been in contact with the storage unit for quite some time I haven't really had a chance to explain everything that's going on in my life because they just call and leave a message saying that my unit's about to be auctioned off and they told me it would be auctioned on the 10th of October and that I had until the 10th of October to come up there and make a payment in person to avoid auction. I am all the way in Indiana so I have no option of doing that. I don't want to lose all my things in there, I have sentimental things in there like baby books that I started from the moment my son was a baby and he is now 20 years old there's things in there that you know are very important and sentimental to me and my children. I am trying to get in contact with the manager or the owner of the store so that I may try to set up some kind of payment arrangement so that I don't lose my things while I am out of town. I have things in there that are very important to me and sentimental and I just don't want to lose them due to me being out of town and not being able to pay on it. I can set up any kind of payment arrangement if they would help with that. The only problem I have with the storage is that they told me it would be auctioned off on October 10th and then I got a phone call on Friday I believe and she told me that I had until Monday which is today to come in and make a payment in cash or my stuff would be opted off tomorrow and that is the 6th of October. I was told the 10th so I'm not sure when the dates got switched up or if someone just had the wrong information, but I am begging for someone to give me a call the owner or anyone that is in charge that could maybe set up some kind of payment or arrangement with me so that we can avoid the auction I would greatly appreciate it. Thank you
We are very sorry to hear about your difficult family circumstances and the stress this situation has caused. We understand your concern regarding your belongings and the communication about your account status. Because account details and payment arrangements must be handled directly with our team, please contact us immediately at 888-STORAGE so we can review your account and assist you.
Extra Space Storage (10/5/2026)
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