Middle River self storage at 1350 Innovation St

It's clean customer service is excellent.

Staff was very friendly and helpful. Everything was explained thoroughly. I was assisted by Joanne. She made my experience smooth.

Mr. Gordon the site manager was very polite and professional. He assisted me with my needs. I have been with Extra Space Storage for a long time. I am very happy with continuing being apart of this family. Don't hesitate to come here.

My granddaughter and I needed some extra storage space for some items and visited Extra Space Storage on Innovation St, 21220. Lynn greeted us at the door and provided a tour and information. She took as much time as we needed. I was just stopping to get an idea of space and cost. Lynn was so helpful and made the transaction very easy. Thank you, Lynn! Very much appreciated!

Very Helpful

GREAT CUSTOMER SERVICE AND CLEAN STORAGE AREA.

Spoke with Lynn who was very helpful and informative. She worked diligently to provide the best internet rate for a second unit, as well as making it conveniently located to the first unit rented. She explained the in/out policy and times as well as the access points for loading/unloading large items and the availability of carts. Very knowledgeable about all the aspects of the rental agreement and facility. Explained the billing and payment arrangements thoroughly and provided the access codes. A pleasure to deal with.

I was impressed on my first visit. Clean and updated facility. I made a mistake online but Lynn at the front desk had it resolved in minutes. Friendly staff and good pricing.

We just signed up for a long term storage option. We applied for an online reservation and didn’t receive an expected email. We called the location and worked directly with the manager. He was extremely helpful. He assisted us in paying for long term storage and guided us through everything we needed to do. Great customer service!

This is a very clean place and everyone that I spoke with was very nice.??

Very clean new storage facility, excellent prices for indoor storage! Highly recommend this place.

Super clean, and great staff.

Excellent customer service. The staff is friendly and helpful and flexible to accommodate your needs as much as possible.

Joshua was very helpful, patiently answered questions. Quick process, very professional. I will refer friends and family

First of all, this place is so clean. Like you could eat off the floors clean. I needed a fairly large 10x20 unit so I could keep myself organized while moving, and they had the best price for a climate controlled space in eastern Baltimore County. And can we talk about how nice everyone is that works there? I spoke with Joanne and it felt like making a new best friend. She is so knowledgeable and answered all of my storage newbie questions.

Joann was great nice and friendly. The facilities was nice and clean. The process was quick and easy.

Answered questions adequately. Very polite and pleasant service from the person that finalized my request

I rented a unit online yesterday and I'm thoroughly happy with the experience! It was quick and easy and was able to go look at the unit within an hour of completing the transaction. I like that the units have lighting inside and that the entire facility is fresh and clean. Would highly recommend!

Great customer service made the process easy

Very friendly staff. The place is very clean and smells clean. The staff was very helpful with all of the information I needed for my storage unit.