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Extra Space Storage facility on 26 Cook St - Billerica, MA
(70 REVIEWS)

Billerica self storage at 26 Cook St

Hours

Today's Gate: 06:00 AM - 10:00 PM
Today's Office: 09:30 AM - 06:00 PM
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Company

Employees: 1-10

Payment Options: MasterCard / VISA / American Express / Discover / Check / Cash / Invoice

Established Date: 1977

Site Number: 7277

Directions

Intersections/Landmarks

Boston Rd and Cook St

Directions from the North

Drive south on US-3. Take Exit 27. Merge onto Concord Rd. Turn right onto Boston Rd. Turn left onto Cook St. Our facility will be on your left after Shanpauly Dr.

Directions from the South

Drive north on US-3. Pass I-95 and continue onto Cambridge St/MA-3A. Turn right onto Cook St. Our facility will be on your left.

Directions from the East

Drive west on I-95 S. Take Exit 34. Turn right onto Winn St. Turn right onto Cambridge St/MA-3A. Turn right onto Cook St. Our facility will be on your left.

Directions from the West

Drive east on I-95 N. Take Exit 32A. Merge onto US-3. Take Exit 26. Turn right onto Burlington Rd. Continue onto Bedford St. Turn left onto Cambridge St/MA-3A. Turn right onto Cook St. Our facility will be on your left.

Frequently Asked Questions at 26 Cook St

Are storage units climate controlled at 26 Cook St?

What is the largest storage unit I can rent at Cook St?

How secure are storage units at Cook St?

How much will a 10x15 storage unit hold at 26 Cook St?

Can I work out of storage units at 26 Cook St?

Size Disclaimer

*Excludes administrative and insurance fees

Recent Customer Reviews About This Facility

June 30, 2022

geraldine m.

Posted On Google

OVERALL RATING

Great storage facility, very clean and easy access. Kristina is extremely helpful and professional and even reaching out to see if any help is needed, which is unheard of these days. I highly recommend Extra Space Storage!

Response from Extra Space Storage (6/30/2022)

Hi Geraldine, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, professional staff, so we are thrilled to hear that you had such a positive experience renting with Kristina! Don't hesitate to reach out to us at 888-storage if you need anything!?

June 28, 2022

Timothy R.

Posted On Google

OVERALL RATING

The entire building is clean, well lit, and easy to navigate. The only downside is that there’s usually only three carts available for use and people will often use two leaving anybody else during peak hours to have to carry everything by hand which can be tricky. Strongly recommend having a hand truck on hand.

Response from Extra Space Storage (6/29/2022)

We appreciate you taking the time to share your experience and we value your feedback, Timothy! We pride ourselves on keeping our storage facility clean, organized and well lit and are thrilled to hear your experience reflects that! Stop by our office or give us a call at (239) 330-9674 at any time if you need assistance or have any questions.

June 9, 2022

Bette A.

Posted On Google

OVERALL RATING

We had 3 storage units for over a year. Kristina was always very helpful every time I called. If she wasn't there to answer the phone, she always got back to me in a reasonable amount of time. The facility was always neat & clean every time we went there. I highly recommend this facility to anyone looking for storage. Thank you for taking care of our belongings for so long! Bette & Marco

Response from Extra Space Storage (6/9/2022)

Hi Bette and Marco. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Kristina! Don't hesitate to stop by the office or contact us at 888-storage if you need anything else in the future.

May 3, 2022

Laura A.

Posted On Google

OVERALL RATING

Kristina is incredibly helpful. The facility is clean and bright. Highly recommend!

Response from Extra Space Storage (5/3/2022)

Thank you for the kind words, Laura. We're glad Kristina was able to help! Our team is here to serve you, so give us a call at (978) 906-9098 if you need any future assistance.

April 10, 2022

Doug M.

Posted On Google

OVERALL RATING

Helpful staff . Clean facility . No bs

Response from Extra Space Storage (4/10/2022)

Hi Doug, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Feel free to reach out at any time at 888-storage!

April 8, 2022

Dianne B.

Posted On Google

OVERALL RATING

I am very happy with Extra Space Storage. The only issue I had was that I rented on-line and there were no instructions on how to access the building once I got there, nor were there any instructions on how to actually access the storage unit itself. They had some kind of plastic guard on the lock that you are supposed to rip off, then move the lever to the left, but I didn't know that and lugged everything to the second floor on a pallet. I had to leave the pallet there and go track someone down in the office to assist me. She was very nice though and helped me right away. The site is very nice, and they provide wheeled pallets for your use. You need to park inside, get a pallet, load up your items, and in my case I needed to take the elevator to the second floor. I would suggest one more thing, that they add signs outside the elevator telling you which way to go for your unit, otherwise you might end up walking up and down aisles dragging your pallet. Like hotels have (i.e. 2050-3000 -->, 1000-1050-->). So far though I'm very pleased and the location is only 1/2 a mile from my home, so this is great. Thank you, Dianne

Response from Extra Space Storage (4/8/2022)

Thank you for your review, Dianne. We value your feedback in regards to not having thorough move-in instructions or signs to guide you through our facility and will be sure to review it further to provide better experiences going forward. We are happy to hear our team was nice, helpful, and prompt when assisting you. We value you as a customer and are happy to assist you with any further storage needs! Please give us a call at 888-storage if anything comes up!

April 7, 2022

Caleb S.

Posted On Google

OVERALL RATING

Second vault rented; here. Easy decision & clean. No 'on-site' problems. Very safe.

Response from Extra Space Storage (3/4/2022)

Hi Caleb, Thanks so much for your 5-star rating! We are so happy to hear you found storing with us to be an easy decision. We are glad the cleanliness of our property met your expectations. Our team is here to serve you, so give us a call at 888-storage if you need any future assistance.

March 7, 2022

Constance

Posted On Google

OVERALL RATING

Kristina is AWESOME! she went above & beyond to help me find the perfect storage for my needs. Made the process easy & pleasant.

Response from Extra Space Storage (3/7/2022)

Thank you for the kind words, Constance. We're glad Kristina went above and beyond to help you find the perfect storage for your needs and made the process easy and pleasant. Feel free to contact us if you need anything at 888-STORAGE or stop by the office.

February 16, 2022

Ashley

Posted On Google

OVERALL RATING

This facility is super clean and nice! The units are spectacular and clean. Highly recommend

Response from Extra Space Storage (2/16/2022)

Thanks for the kind words, Ashley! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (978) 906-9098 if you need anything.

February 15, 2022

Melissa F.

Posted On Google

OVERALL RATING

I was appreciative of my time with the office manager Kristina she was great. Helped me with the right size and then took me to the unit to make sure it was what I needed. Building is very easy to manage with elevators and carts. Clean and the security is impressive cameras inside and out along with password only access

Response from Extra Space Storage (2/15/2022)

Hi Melissa. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Kristina! We are here to help with any other storage needs at 888-storage.

February 13, 2022

The M.

Posted On Google

OVERALL RATING

This place was very clean and secure. The MGR Kristina was excellent! She answered every question I had.

Response from Extra Space Storage (2/13/2022)

Thank you for your feedback, The Metal Master Heavy Metal. Providing renters with clean and secure facilities is our top priority. We're glad Kristina was able to meet your storage needs. Feel free to reach out at any time at 888-storage.

February 11, 2022

Missy F.

Posted On Google

OVERALL RATING

Kristina, the office manager, is quite friendly.

Response from Extra Space Storage (2/12/2022)

Hi Missy, Thank you for the excellent rating. It's great to hear Kristina was friendly. We are happy to have you store with us! Please give us a call at 888-storage if anything comes up.

February 10, 2022

Rakesh G.

Posted On Google

OVERALL RATING

This is one of the storage unit facilities I will ever use. The facility is very clean, staff is awesome Specially Christina and the rates are fair considering location to near by homes and have zero complaints.

Response from Extra Space Storage (2/11/2022)

Hi Rakesh, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience with Christina reflects that. Please stop by the office or reach out to us at 888-storage if you have any questions!

February 7, 2022

Ethan Y.

Posted On Google

OVERALL RATING

Picked this location as temporary storage for my relocation to the area. Simple online booking process. The staff was incredibly helpful and responsive from the very beginning. The facility was very clean and plowed immediately after the snowstorm. Would recommend :)

Response from Extra Space Storage (2/7/2022)

Thank you for the excellent rating and recommendation, Ethan! We're happy we were able to provide a smooth rental experience. We're glad our team was incredibly helpful and responsive from the very beginning. We're so happy to hear that your experience with the cleanliness of the facility has been positive! Don’t hesitate to reach out if you need anything at 888-STORAGE.

February 1, 2022

Edward H.

Posted On Google

OVERALL RATING

This is an exceptional modern storage facility. Clean and secure building. Easy access. Property Manager Kristina is fantastic. She works very hard to make this a great experience. Highly recommended!

Response from Extra Space Storage (2/1/2022)

Thank you for your feedback and recommendation, Edward! Providing renters with clean and secure facilities is our top priority. We agree that Kristina is fantastic! Give us a call at 888-STORAGE if there is anything, we can do to assist you.

January 13, 2022

Richard P.

Posted On Google

OVERALL RATING

Fantastic experience Kristina Diorio is professional courteous and the body is amazing

Response from Extra Space Storage (1/6/2022)

Hello, Richard. Thank you so much for the positive review, it means a lot to our team! If you have any questions feel free to stop by or give us a call at (978) 906-9098.

January 13, 2022

Paul D.

Posted On Google

OVERALL RATING

I thought you storage facility was excellent the service was excellent you help me out in hard times I would definitely refer people to go there and I would also add Kristina DiOrio was exceptional she was very helpful ??

Response from Extra Space Storage (1/13/2022)

Thanks for the awesome review, Paul! We work hard to meet the expectations of our customers, and we're happy to hear Kristina hit the mark for you! Don't hesitate to stop by the office or contact us at (978) 906-9098 if you need anything.

January 11, 2022

nathan b.

Posted On Google

OVERALL RATING

Nice new facility! They even have carts you can use to move your stuff from the car to your unit.

Response from Extra Space Storage (1/12/2022)

Nathan, Thanks so much for your 5-star review. We are glad your experience with us has been a positive one and that our pushcarts were handy to have! Please stop by the office or reach out to us at 888-storage if you have any questions!

September 28, 2021

SeaSideEye

Posted On Google

OVERALL RATING

Place is brand new, staff is friendly. These should allow access 24/7 but no, they close at 10 .

Response from Extra Space Storage (9/28/2021)

Thank you for the review, Seasideeye! We are so glad you had a positive experience with Extra Space. Don't hesitate to reach out to us at 888-storage if you need anything!?

September 16, 2021

Linda R.

Posted On Google

OVERALL RATING

Excellent customer service, clean units & suits my storage needs. ????????

Response from Extra Space Storage (9/24/2021)

Hi Linda, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Please stop by the office or reach out to us at 888-storage if you have any questions!