Saugus self storage at 222 Central St

Heather was great! She explained everything in detail and was able answer any questions I had. She made the process quite simple. The facility is clean and well light and I would recommend checking it out if you’re in need of some extra space.

I used the rapid rental feature (which was super convenient), but when I showed up my unit was on the 5th floor where apparently all the units have an angled ceiling. This would not work for me - and I wish this had been conveyed to me in the process. I went to the office where Heather Smith was one of the best people I have ever worked with! She got me a new unit that suited my needs perfectly, and worked to make sure I was charged appropriately during the transfer. My only complaint is that 5th floor units are almost un-useable due to the ceiling shape, and I had no way of knowing that. My new unit (1st floor) is perfect and I couldn't speak higher of Heather.

Heather has exceptional customer service skills. She has been very informative an helpful. She takes her time to explain the process an make sure i understood what was going on. Thanks heather for all your help.

Heather at extra space in Saugus was very helpful an informative from start to finish! The property was clean! I would definitely recommend this facility I saw Heather with a mask on an wiping down door handles an the counter on my way in! I am very pleased with my whole experience!

I came into the store today met a wonderful helpful women Heather was her name she answered all my questions was polite honest and cared about all my concerns. The customer service is remarkable. I will be sending friends and family to her store. Thank you Heather you made my trip a pleasure.

Heather was very helpful and took her time with all my questions and explained everything well. Thank you.

Amazing customer service by selene!!!

Jasmin is very nice

Thank you Selene for making this place beautiful.

This facility was U-Haul and was taken over by Extraspace Storage and I am very happy about this. I have had a few problems when U-Haul was managing my unit and since Extraspace took over, all my issues have been resolved by Selene, who is a fantastic asset to Extraspace. She has been proactive with every issue I have had with U-Haul’s mistakes, even ones I didn’t know about. She took care of everything without delay. She is a very nice person which is a breath of fresh air. Thank you Selene and Extraspace for hiring such a stellar employee!!!

Good customer service by Selene