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Extra Space Storage facility on 190 Willow St - Waltham, MA
(384 REVIEWS)

Waltham self storage at 190 Willow St

Hours

Today's Gate: 06:00 AM - 10:00 PM
Today's Office: 09:30 AM - 06:00 PM
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Company

Employees: 1-10

Payment Options: MasterCard / VISA / American Express / Discover / Check / Cash / Invoice

Established Date: 1977

Site Number: 0736

Directions

Intersections/Landmarks

Willow St and River St

Directions from the North

Drive south on I-95 S. Take Exit 26. Turn left onto Weston St. Continue onto Main St. Turn right onto Willow St. Our facility will be on your left.

Directions from the South

Drive north on I-95 N. Take Exit 26. Turn right onto Weston St. Continue onto Main St. Turn right onto Willow St. Our facility will be on your left.

Directions from the East

Drive west on US-20 W. Merge onto Main St. Turn left onto Willow St. Our facility will be on your left.

Directions from the West

Drive east on US-20 E. Merge onto Main St. Turn right onto Willow St. Our facility will be on your left.

Frequently Asked Questions At 190 WILLOW ST

Why is it important to rent a temperature-controlled storage unit at 190 WILLOW ST?

Can you store a car in self storage at 190 WILLOW ST?

Can I visit my storage unit after hours at 190 WILLOW ST?

Do I need insurance to store my vehicle at 190 WILLOW ST?

Does 190 WILLOW ST offer short term self storage options?

Size Disclaimer

*Excludes administrative and insurance fees

Recent Customer Reviews About This Facility

July 2, 2022

Brianna G.

Posted On Google

OVERALL RATING

I was having the worst week of the year (and earlier this year I sprained my ankle and my cat died so that should tell you something), putting all of my worldly possessions into storage because a realtor made a typo and my new apartment isn't available for 2 months. But then I met Alex at Extra Space Storage. What a bright spot in a week of absolute mayhem. He is charming, funny, and a fellow cat lover. As much as I would have loved to not put my stuff into storage, I am really glad that I got to meet Alex. <3

Response from Extra Space Storage (7/2/2022)

Hi Brianna. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Alex. Thank you for going above and beyond as our customer to share this with us! We look forward to doing the same for you, so please let us know if you need anything at 888-storage!

June 28, 2022

carmela l.

Posted On Google

OVERALL RATING

I had a last minute change request due to concerns at another facility, not only did Kelly accommodate the request, she honored the previous special and made sure I was completely satisfied with the unit. I was blown away with how seamless and quick she made the entire process. The facility is spotless, well lit and very easy to access. Would highly recommend.

Response from Extra Space Storage (6/29/2022)

Hi Carmela, thank you for recommending us. We're glad Kelly accommodate the request, honored the previous special, and made sure you were completely satisfied with the unit. We pride ourselves on keeping our storage facility well-lit and are thrilled to hear your experience reflects that! Stop by our office if you need anything in the future!

May 27, 2022

ROB F.

Posted On Google

OVERALL RATING

Kelly is a nice person helped me a lot

Response from Extra Space Storage (5/27/2022)

Thank you for the kind words, Rob. We're glad Kelly was able to help! Our team is here to serve you, so give us a call at (781) 642-9992 if you need any future assistance.

May 7, 2022

Peter F.

Posted On Google

OVERALL RATING

Fantastic service today from Kelly. Fast and efficient. Thank you!! Location and access is very good, units are very clean.

Response from Extra Space Storage (5/8/2022)

Thank you for the kind words, Peter! We're committed to providing excellent customer service and clean units. Stop by our office if you need anything in the future!

May 6, 2022

Laura G.

Posted On Google

OVERALL RATING

You've got it, they'll store it. Manager's a likable, professional guy... altogether a good experience.

Response from Extra Space Storage (5/6/2022)

Thanks for sharing your positive experience, Laura. We're committed to being your go-to stop for all your local storage needs! We're glad our manager's a likable professional guy. If you ever need anything, feel free to stop by.

April 18, 2022

Andrea N.

Posted On Google

OVERALL RATING

I appreciated the clean, safe and convenient storage with Extra Space Storage in Waltham. The staff was helpful and easy to work with - all in all a good experience.

Response from Extra Space Storage (4/19/2022)

Thank you for your feedback, Andrea! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs. Stop by our office if you need anything in the future!

April 16, 2022

Alena S.

Posted On Google

OVERALL RATING

I’ve been a customer here for 2 months now. Overall great experience, the people working in the office are awesome- friendly, knowledgeable and professional. I mostly worked with Kelly who helped me choose the storage unit that fits my needs best, was very patient with me along the way while I was still trying to figure out how to these storage places work, and helped me a few times to get my items in a unit… I will most definitely be a returning customer.

Response from Extra Space Storage (4/16/2022)

Hi Alena, Thank you for taking the time to leave your feedback! We pride ourselves on having a professional, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear Kelly was able to provide that for you! Stop by our office or give us a call at (239) 330-9674 at any time if you need assistance or have any questions.

April 9, 2022

Stewart H.

Posted On Google

OVERALL RATING

Great place to store. Convenient entrances, clean and bright. Manager there is great to work with.

Response from Extra Space Storage (4/9/2022)

Thank you for the kind words, Stewart! We pride ourselves on keeping our storage facility clean, organized, and well-lit and are thrilled to hear your experience reflects that! Don't hesitate to reach out to us at 888-storage if you need anything!?

April 5, 2022

Wayne C.

Posted On Google

OVERALL RATING

Nice staff. The only complaint I had is the change of rental fees within 1-year.

Response from Extra Space Storage (3/28/2022)

Thank you for leaving us a rating, Wayne. Your business is truly appreciated. We're sorry to hear that you're unsatisfied with your rate change. Please feel free to contact us at (781) 642-9992 to discuss what other options we may have for you!

March 5, 2022

Tony M.

Posted On Google

OVERALL RATING

Excellent c/s, can’t get any better than Kelly

Response from Extra Space Storage (3/5/2022)

Hello, Tony. Thank you for the review. We're so glad Kelly could meet your storage needs. Please stop by the office if you need anything!

March 4, 2022

Amanda R.

Posted On Google

OVERALL RATING

I had a great experience the other day with Kelly! She was nice and very helpful!

Response from Extra Space Storage (3/5/2022)

Hi Amanda, Thank you for your review. We are happy to hear Kelly was nice, helpful, and able to provide you with a positive rental experience. Stop by our office or give us a call at 888-storage if you need anything in the future!

March 1, 2022

Tim D.

Posted On Google

OVERALL RATING

The 190 Willow Street location in Waltham MA is great, and has excellent help on-site (Kelly). The website is frustrating to use, but the telephone sales and support are also excellent.

Response from Extra Space Storage (3/1/2022)

Thanks for the positive review, Tim! We are glad you had a great experience with Kelly. Don't hesitate to reach out to us at 888-storage if you need anything!?

February 18, 2022

Kelly L.

Posted On Google

OVERALL RATING

Had a fabulous experience with Mike from Extra Space Storage. He was extremely warm, friendly and helpful. He was also very understanding when it turned out I had made an error and needed to change locations. Truly one of the absolute best customer service experiences I have had!

Response from Extra Space Storage (2/18/2022)

Hi Kelly, thanks so much for your review! We are thrilled to hear your experience was fabulous. We're glad Mike was extremely warm, friendly, and helpful. Don’t hesitate to reach out if you need anything at 888-STORAGE.

January 28, 2022

Victor V.

Posted On Google

OVERALL RATING

The office staff are great! Went in to get some prices and Kelly showed me the property. Paul helped with pricing. Everything was great !

Response from Extra Space Storage (1/28/2022)

Thanks for the positive review, Victor! We are glad you had a great experience with Kelly and Paul. Don't hesitate to reach out to us at 888-storage if you need anything!?

January 12, 2022

Dan K.

Posted On Google

OVERALL RATING

We have used storage facilities like Extra Space Storage - Waltham for decades. Our experience with this facility has been the best of all. Friendly, responsive and flexible services, coupled with a clean and well lit facility make this storage facility outstanding. Paul the facility manager worked very hard to meet our changing needs and made sure from move in to move out that we were well taken care of.

Response from Extra Space Storage (1/13/2022)

Thanks for the awesome review, Dan! We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled to hear your experience with Paul reflects that! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Don't hesitate to stop by the office or contact us at (781) 642-9992 if you need anything.

December 13, 2021

Kerlyn C.

Posted On Google

OVERALL RATING

Paul was excellent with his customer service, very helpful and understanding with the lock situation we were currently having. Appreciate what he did for us.

Response from Extra Space Storage (12/13/2021)

Thanks for the positive review, Kerlyn! We are glad you had a great experience with Paul. Don't hesitate to reach out to us at 888-storage if you need anything!?

November 12, 2021

Edvin T.

Posted On Google

OVERALL RATING

Nice storage end very good people I’m recommend

Response from Extra Space Storage (11/13/2021)

Thank you for the kind remarks, Edvin! We're so happy to hear we have your recommendation! If there is anything we can do for you, please let us know at 888-storage.

November 2, 2021

Amy P.

Posted On Google

OVERALL RATING

So far so good. The rental process was easy and straightforward and so far everything has been as expected. WouId definitely recommend to others.

Response from Extra Space Storage (11/6/2021)

Hello, Amy. Thank you for the review. We're so glad we could meet your storage needs. Call us at 888-storage if you have any questions or need assistance with your rental!

October 15, 2021

Philip S.

Posted On Google

OVERALL RATING

Excellent service and attention to detail from all the staff.

Response from Extra Space Storage (10/15/2021)

Thank you for the review, Philip! We are so glad you had a positive experience with Extra Space. Don't hesitate to reach out to us at 888-storage if you need anything!?

October 8, 2021

Lawrence S.

Posted On Google

OVERALL RATING

Great staff

Response from Extra Space Storage (10/8/2021)

We think our team is great too! Thanks for the positive review, Lawrence. Give us a call at 888-STORAGE if there is anything, we can do to assist you.