Destiny
I’m going to be honest: I did not like my most recent experience here, especially considering that I have continued to be respectful and have even referred family members to this location. My main concern has been the rate increases. When I first noticed my rate had increased, I never made a big deal about it. I simply went into the office and asked about downsizing to a smaller unit to lower my monthly cost. During that process, it was actually brought to my attention that I had been paying significantly more, and after downsizing I had enough of a credit left over to cover an entire month. At the time, I was told that if I received another rate increase or had any other concerns, I could come into the office and we could work something out. I appreciated that and thought the situation had been handled professionally. When another rate increase happened, I eventually brought it up. Again, I was not rude or confrontational. The increased amount was waived for the previous month, but when I checked AutoPay afterward, I noticed the higher rate was still showing for the following month. Before my next payment was due, I went into the office simply to clarify what I was actually supposed to be paying because I thought we had already reached an understanding. That is where the interaction became unpleasant. During the conversation, a new tenant was brought up and I was told, in so many words, that the spot for my unit could have been filled by someone else with no problem. I felt that was unnecessary and extremely unprofessional to say to a paying customer who was simply asking a question about their rate. I could understand that type of frustration if I were constantly causing problems, paying late, or having ongoing payment issues, but that has not been the case. I pay on time, I’m barely at the facility, and all I wanted was a clean and secure place to keep my belongings. Experiences like this are exactly why I normally hesitate to speak up when something is bothering me. I wasn’t asking for special treatment—I was trying to understand my bill based on what had previously been discussed with me. Unfortunately, after this interaction, I don’t feel comfortable going out of my way to recommend this location anymore. I’ll be looking into other storage facilities where I may have a better experience. You never know what someone may be going through, and I believe paying customers should be able to ask reasonable questions about their bill without being made to feel as though their business is easily replaceable.
Thank you for sharing your concerns, Destiny. We apologize for any inconvenience you have experienced. Please feel free to reach out to us at (248) 226-5880 to discuss this further.
Extra Space Storage (8/22/2026)
Google Review
