Elaina
HORRENDOUS customer service!!! On site management at this facility broke every single MISSION and VISION this company claims to have as well as uphold in fact, their vision included understanding that their customers are going through a hard time and focus to making our experience there a little better to relieve some stress. That was the absolute opposite the first day. I got there as Angelica or Angelina, I don’t know threaten to kick me out that day because my dog on a leash who was laying down right in front of our unit was on site claimed that he was aggressive and unfriendly and blocking her access down the hallway to do her job! My dog is well trained from a registered and licensed trainer and once he addressed her boss, the dog was allowed back on site as there are absolutely no policy against any dog, let alone the breed I have. As she was yelling at us down the hallway asking us what we’re doing in the first place my husband answered her pleading, actually with her to understand that we have been locked out the day that we purchased the unit because the whole system was off-line we are trying to move our stuff in. It is in the hallway as we are organizing the unit. She cut him off yelling at him and says that she is kicking us off right now because he disrespected her. She also stated that I don’t get 24 seven access like the facility claims they are and because only people with an LLC are allowed to have 24 seven access. Reminding you I already done confirmed and paid extra for having access. In addition my husband and I have a registered and fully insured LLC! She asked me if his name was on it or under it and of course it is and she said therefore she will not accept that and it’s going to remove me from 24 seven. She also said if she even sees my dog in the car, she’s kicking me out immediately. And she informed me that my husband is absolutely not allowed in the office and nor to speak to her ever again or I will be removed immediately. Today I got EVICTED based off further FALSE accusations that we were living there!!! Sleeping there - allegedly EVERYDAY. There were 2 days back 2 back we didn’t even go on-site - she claims someone complained that we were staying there; when asking for PROOF, she says the cameras showed that my vehicle was there all nite. I Still have 24/7 access - my husband and I work mid-shifts - leaving us with only night hours to do what’s needed! If they truly had us on camera they would clearly see all the crap we were still bringing into storage! Her response that she told me I do not have 24. Access, but yet my code still worked! She fired off dates, asking if I was there that nite, and answered I truly didn’t know and would just need to check my calendar .But, when I spoke to her manager 10 min later, he claimed they have proof on camera, and my eviction stands. Then warned me if I give HER ANY MORE TROUBLE I’d be arrested as they had already made a police report against me!!! Worst of all? THERE IS NO CONTACT INFO for CORPORATE!!! I have no way to fight this! He locked me out today, demanding I need to be out in 24 hours- HOW????? I called their customer service line. The only available number for a complaint, the representative tried to get me at least three days to remove everything, but was told no across the board! He literally called the manager on site and then whoever he works for said no too!!! And then apologized stating I’m sorry my company doesn’t want to do anything about this or help you
Elaina, thank you for reaching out. We’re deeply concerned by your account of the alleged eviction, access issues, and customer service experience. Please contact Extra Space Storage at (314) 921-4245 so your concerns can be escalated for review.
Extra Space Storage (11/2/2026)
Google Review
