Reno Self Storage at 496 S Meadows Pkwy

Love this location! Super friendly and professional ??… Loading area is convenient. Online rental is quick, and user friendly—-within 10 minutes (or less), I was set to go! Pay attention to the “HEIGHT CLEARANCE” when entering… this isn’t McDonald’s folks??. Great team here!

Update - last time I went to my storage unit about a year ago i saw evidence that indicated someone had entered my unit without my knowledge or consent. I called to speak with staff who assured me it had not. I checked to see if anything was missing but at the time i was unsure as i had several boxes full of items that i had brought home already but I was almost certain something was taken. I really hope that the staff wouldnt lie to me about any vandalism/thefts in my unit or any others in the bldg. When I got back home and unpacked thr boxes Ibhad removed from storage half the items I went to get were not in the boxes. I will have to confirm during my next visit ,which will be my move out thanks to the ridiculous increase in price Im now being charged for my unit. I could literally rent another unit in the bldg. Online for 1/4 of the price Im paying and just move out of my space into another. Previous review- With the exception of having the entry door broken which did create a bit of a hassle trying to bring items in and out quickly and when your moving within a specific time line it was a bit of a hassle especially when a month later the door is still broken. But the facility is very nice and clean and the units as well. I will also mention that the lock in my unit is very difficult to secure and its not something you want to leave without ensuring its locked properly. I would switch the lock but you have to use a specific lock either provided by Extra Space or one you can purchase yourself from Home Depot that is identical. Im not sure if it's just my lock or the actual unit lock thats causing the issue but regardless its a minor inconvenience and overall I have been a pretty happy customer. The customer service I have received from all the employees I've encountered has been top notch and makes up for any issues I've had. Would definitely recommend this place to any who asked.

It’s been a wild ride renting at this location. One week I noticed a couple in a run down red car parking all day inside the car bay. Their possessions overflowed from the car and it all smelled terrible. I thought that they were camping out inside the facility. When I tried to sneak a photo to report them, the couple spotted it and came at me yelling. I then tried to leave the facility and they used their car to block me in. This occurred after office hours, and since ExtraSpace doesn’t have an emergency line, I was stuck in a terrible situation with a mentally unstable couple. Thankfully, after I remained motionless in the vehicle for a bit, they sped off. Another time, I came to my unit to pick up items needed for the day, and the elevators would not work. All of them. It was very strange. I then looked for stairs and couldn’t find any. Again, ExtraSpace doesn’t have an emergency line, and this was a couple of hours before the office opened, so I was kinda screwed.

The place is clean and staff are nice; however get ready to get financially hurt when you rent here. My start rate was $120 a month on 6 month pay in advance, then it went to $220 month (DOUBLED). Today I opened a post card saying my rate would be $484 month..(DOUBLED AGAIN). What a rip off. I need to move my storage stuff.. this is very misleading about good prices.

Sierra at Extra Space Storage is, without exaggeration, one of the most competent and genuinely helpful people I have dealt with in a long time. I walked in managing a lot — moving, deadlines, logistics, and the kind of decision fatigue that comes with compressing an entire life into boxes — and she immediately created clarity. Not just by answering questions, but by anticipating them. There was no confusion, no runaround, no pressure. Just calm, direct, informed guidance. What stood out most was her ability to make a process that can feel overwhelming actually feel manageable. She was patient without being slow, efficient without being cold, and incredibly knowledgeable about every detail — from unit sizing to access to what would realistically work for my situation. That combination is rare. She also treated me like a person, not a transaction. There was respect in how she communicated, and that matters more than most businesses seem to understand. I left feeling like I had made the right decision — not because I was sold something, but because I was supported in making the right choice for myself. Sierra is the reason I would recommend this location to anyone. She’s excellent at what she does, and it shows.