Salem self storage at 10 Hampshire Rd

Exceptional customer experience is key in high stress situations like moving. Kevin Hadden, Facility Manager, has thus far exceeded my expectations! After having an unsatisfactory experience with a storage unit competitor, I called Kevin to discuss my storage needs. After he answered my exhaustive list of questions, (he’s very patient!) he offered me the best rate based on my circumstances. In addition, my parents inspected the site on my behalf and were raving about how immaculate the site was! Looking forward to meeting Kevin when I move in. Keep up the great work!

I had the best experience!! Kevin is the best!! I was so nervous about my move and about my stuff being stored and he was so patient with me I had to change a few things a few times and he helped me through the process all while maintaining the best customer service always!! He is the reason why I will continue to store my stuff with extra space instead of a place that is lower in cost!!

I could not have been more satisfied with my experience. Kevin was so kind and patient, answering all my questions and offering really good advice, all while taking care of a few other walk-ins and the phone continuously ringing. His kindness, customer service skills and making me feel as though my upcoming move really mattered to him was what really nailed it for me.

Nice place with easy access to my unit and very helpful staff. Move in process was very easy and quick.

The employee is such a welcome, friendly, knowlegible and professional. The most important she made things very easy for me and care about the customers. That’s the reason I always chose cubesnart over other storage. Thanks and please continue providing this good service. Update June 2021: since they transferred to the new company; extra space storage. I got headache every month about wrong monthly fee, wrong late fee charge even though I use easy pay, rejection insurance automatically with our signature and we had no idea why etc. To have the storage, it should not be this headache every month. What happened with the new company? Thanks god, you have a wonderful employee like Kevin, he always help me to figure it out and solve all those headache. But again it shouldn’t been any problem if you have a really good system to deal with. Please find the good solution. I don’t want to let this happening every single month. It’s bothering and wasting everyone time.

My fiance and I rented a unit online and thought that was the end of the process. I was surprised when the manager Kevin called to review our rental and see if we had any questions. Then when we got to the place, he walked us to our unit, showed us how to use the touchpad and made sure we were all set. It made us believe we picked the right place to store our stuff.

This was overall a nice place, but the price got to be too expensive. The manager was always very nice and would greet me whenever he saw me in the building. Not sure about some of the complaints in the other reviews as I never had any issues.

I came to Extra Space entirely by accident and I am very glad I did. I was so impressed with how clean and well kept the building was. It was well lighted inside and looked brand new. The store manager Keven was so nice and treated me really nice and friendly. I will be telling all my freinds to store here.

I love it, is clean place and Kevin is a very nice person and always available for help

Customer service was very good !! The guy was very helpful and the place was nice and clean ??

Great customer service, showing the unit and purchasing unit was very fast, everything was explained thoroughly!

Love the 24hrs offered...friendly and professional

I was looking for storage space Ross showed me different storage spaces found me what I needed not to far from the elevator (being disabled and not able to walk long distances) he was very kind and considerate hooked me up with a lock and boxes. I would recommend this facility

I arrived at Extra Space in Methuen on 3/02/2021, shortly before the office closure and the young lady was really accommodating and thorough, showing me the storage once more before I closed the deal. Excelente customer service. Thank you!

The Manager Kevin, I spoke with was fantastic!! Kind, Courteous polite and knowledgeable. He made my experience a wonderful experience!! He renewed my faith I made the correct choice having my belongs in an Extra Space Facility. "Thank you Kevin"!! so much for a job WELL DONE. This is from a person who has done customer service work for 35 plus years. And had received 27 customer service merit awards in just under the first 8 months of being with another company. Kevin gives the best example of excellent service.

The manager we worked with was great!

Amazing experience. The manager that was working that day was super.

The staff is very friendly and make you feel comfortable and answered all the questions you may have

I just liked feeling like I was rich having my own unit. They had fair pricing and great customer service

Isabella and Nicole (I'm so sorry if I got their names wrong) both were so helpful and honestly sympathetic to my situation. Place is SUPER clean and easy to get to and through.