Brooklyn self storage at 3617 13th Ave

Excellent service in person and over the phone. I was able to do an next size upgrade over the phone while driving there. Very friendly and accommodating. Good prices too. Love that you can drive in.

Friendly and helpful employees, clean building and storage unit, good prices (we got a 10x10).

Dan and the team was amazing. They helped with a difficult situation with movers and went above the call of duty. Jules, Matt and Dan were fabulous and deserve more kudos than I can give.

The service is good, staff very friendly and helpful, I just had a problem with the size of space I hired, they showed me one thing and once I got to the storage with my things they gave me a completely different size, the good thing is that the staff fixed the problem right away.

I had a very pleasant move-in experience. The staff were incredibly friendly and even though I took care of everything online and over the phone, he still came out and took me to my unit and showed me around the facility. Loved that my 7x10 unit had an 8 foot garage style door which makes it easier to access my stuff. I also loved being able to drive into the building to load and unload. Everything was very clean. Two things would make this a 5 star review: 1. More carts, including some carts that work better for mattresses. 2. Expanded access hours.

I just first wanted to start off by saying thank you once again to Mat from extra storage , I believe he is a manager at the location 3617 13th (if not he needs to be) . Not only did he went out his way to help, he even stayed late. He was extremely helpful kinda and well organize through this stressful time I was in . Thank you so much Mat for all the support and UNDERSTANDING!!!!

My experience at this storage space was great. Daniel was amazing!! He helped us out right away and was very friendly. Thank you Extra space!!

I love this storage, moving is so traumatic all the time and dealing with storage can be intimidating, but my experience with this company and Matt as customer service was really smooth and nice , really nice storage building, clean and everything was automatic . Thank you Matt for being an amazing person and being so helpful,

Matt helped me out with picking out a storage unit & was super helpful, told me everything I needed to know & answered every single question I had asked, very polite & because of that, was even more motivated to purchase, Thank you Matt!

I called, panicked and breathless one night... and Daniel came to the rescue, even though it was 2 min before closing time. The next day, as I’m loading up the car and about to drive to my new storage space, my building manager informs me I was finally approved for an in-house locker. Panicked and breathless again, I call... and this time Matt helps me cancel my reservation and even manages to refund me the amount paid yesterday. While I have not had the pleasure of meeting either in person, I would absolutely rent from them again. They made the whole experience seamless and painless. Definitely recommend. Stellar service, and a true human touch. Thanks to you both!!!

Everyone here has customer service down! Jules, Dan, Matt and Mike are all so friendly and nice! I relocated from another extra space storage location and both facilities made it a very easy process. I have two units near each other and one of the units ended up being smaller than it should have been- Dan found a unit near by that was the right size and moved me immediately. The parking area is covered, which is great so you don’t have to worry about weather. The facilities are very clean. Overall I am pleased with my new storage home :).

This review is long-awaited, and I finally got a chance to give my feedback about this facility and its outstanding staff. I had the pleasure of meeting with Matt a couple of months ago, to see my options in renting a unit at this facility. Matt was extremely accommodating. He explained everything in detail and answered all my questions. Dan then took over and he was just as attentive and pleasant. The process of renting a unit was simple and quick. The facility is super clean, has cameras and is monitored by a responsible staff. If you’re looking to rent a unit, please take my word and call Matt or Dan immediately! I was so pleased with my experience that it convinced my sister to also rent a unit. I will continue to refer your facility to family and friends. Thank you, Matt and Dan, for all your help and support thus far. I truly appreciate it. And if anyone at management is reviewing this, please give Matt and Dan a promotion, they truly deserve it. They're the reason behind your company's success! – Sabah

The best storage in NY, very good costumer service excellent staff friendly and caring I have very good experience I received the best service staff always professional doing everything to help appreciate all the help during this long time been a client sending love and thank you too the staff of 3617 13 av Brooklyn! Thank you god bless you guys

Very good service Respectful and polite

Great service on phone, as well as in person at a brand new and super clean facility!!

great price and great service from Mathew o'Farrel he was very helpful and went out of his way to help me save some money

Exceptional service. Daniel was a tremendous help with finding the right size storage unit for us. He answered all of our questions and concerns and went above and beyond. The facility is amazingly clean and well lit. We had no trouble finding our way around.

Truly amazing customer service

This review is long-awaited, and I finally got a chance to give my feedback about this facility and its outstanding staff. I had the pleasure of meeting with Matt a couple of months ago, to see my options in renting a unit at this facility. Matt was extremely accommodating. He explained everything in detail and answered all my questions. Dan then took over and he was just as attentive and pleasant. The process of renting a unit was simple and quick. The facility is super clean, has cameras and is monitored by a responsible staff. If you’re looking to rent a unit, please take my word and call Matt or Dan immediately! I was so pleased with my experience that it convinced my sister to also rent a unit. I will continue to refer your facility to family and friends. Thank you, Matt and Dan, for all your help and support thus far. I truly appreciate it. You guys rock! And if anyone at management is reviewing this, please give Matt and Dan a promotion, they truly deserve it. They're the reason behind your company's success! – Sabah J.

Dan was so so helpful.. from being clear and concise about what to expect on the phone in advance of arriving and then helping us in anyway he could once we got to the storage unit. Was a total pleasure working with him and he made the experience so smooth and simple. Highly recommend this facility, it’s big, bright and very clean