Hamilton Self Storage at 1775 Eden Park Dr

They lure you in with low prices then every 2 to 3 months they increase your rates. After they finish raising your rate you could have gone somewhere else for cheaper in the long run. It is clean so they get two stars.

This is the place to store your items!! Michael made everything easy and understandable to get things started. If you need a place to keep your things safe Micheal is there for you!!

**Edit** I stand by my original review and even more so now. The price for my unit increased almost $50 for this year. If I could give zero stars I would. The only positive remark I can say about this place is the cleanliness. I have been shopping around for another storage unit and have found that every other place is at least half as much as what this place charges for the same thing. I would not recommend this place to anyone! Their communication is horrible, they tell you what you want to hear to get you into a unit, they make changes to your account without notifying the customer, 2 of the 3 people I have had conversations/encounters with in person have been rude, customer service is severely lacking, and their prices on their units are on the higher end (especially since the recent price increase). I am hoping my circumstances change this year and I will no longer need the storage unit. I can't wait to be done with this place. I have had them for over a year and to be honest if I felt like moving everything out I would go somewhere else. Good for them I have a bigger unit and have really heavy furniture in there. I reserved my unit online and when I received a call to confirm the unit I was given a locked in online price. I asked if it was an introductory price, meaning after a certain amount of months the price will increase. I was ensured that the price will not increase unless there was an overall price increase, then it would increase by that amount only. However, after 3 months my payment doubled in price, I called again and inquired about the price change and was told that the price i was given was indeed an introductory price. I explained that this is not what I was told in the beginning and that I record all my calls and could provide the recording. They declined and basically told me the price is what it is. I did go to the office as well and allowed the office person to hear the recording in person, they pretty much told me there was nothing they could do and apologize for the misinformation. Then this past March my payment went up yet again, I was sent a letter that the price would increase with no real explanation. I am more of a night owl and I don't usually get around to doing things until later in the evening which usually resulted in me not being able to access my unit because it would be after 10pm. I called the customer service and the gentleman I spoke with said I could talk to the office about getting extended access hours. I did go to the office and was able to get extended hours. About 4 months ago I tried accessing my unit after 10pm and was denied access. I called the office the next morning. The gentleman I spoke with at the office told me that no one has extended hours. The way he worded it I took it as he was calling me a liar. After a few minutes of conversation, I asked him when the policy changed? He told me it had changed about 4 months prior. I then asked him if it was policy to make changes to customer accounts with notifying them? (This was more of a rhetorical question). If anyone is planning on getting a storage unit please, please shop around, get all accurate information, don't do anything online, and know what you are getting.

Mike and Kaiti were very welcoming helpful with good communication. She got me signed up for 2 spaces in a small amount of time and a couple days later moved things in with no troubles.

Rent doubles every single month. Also the guy that works there will chase you down and cuss you and your wife out if you come through the gate improperly. They also have a huge mouse problem, mouse droppings all over all of my things. I would recommend using somewhere else