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7679 Mentor Ave
Mentor, OH 44060
Distance: 3.67 miles
1200 Babbitt Rd
Euclid, OH 44132
Distance: 5.26 miles
Willoughby self storage at 36155 Reading Ave
Read 114 Reviews
HOURS OF OPERATION
Conveniently Located Near You
A Versatile Self Storage Solution
Storage Units to Fit Your Needs
Secure Storage
Vehicle Storage
Other Amenities & Services
- Extended access hours are standard with 24/7 access available - ask site manager for details
- Cylinder locks required for units
Experience the Extra Space Difference
Company
Employees: 1-10
Payment Options: MasterCard / VISA / American Express / Discover / Check / Cash / Invoice
Established Date: 1977
Site Number: 0367
Recent Customer Reviews About This Facility
20 of 114 reviews
March 27, 2021
Julia Hissa
Posted On Google
Lance was extremely helpful in getting me into the correct size space. He worked with me when I didn’t know what I needed and was so patient! He also showed me how to use the gate, locks, and get my movers to my unit. Highly recommend thanks to his service!
Response from Extra Space Storage (4/2/2021)
We really appreciate you taking the time to share your experience with us, Julia! We pride ourselves on having a friendly, accommodating staff and are so happy Lance was able to assist you! If there is anything we can do for you, please let us know at 888-storage.
March 23, 2021
Harmony Alexander
Posted On Google
Lance was the best. He did an amazing job helping me decide on the right size storage unit. He was great.
Response from Extra Space Storage (3/29/2021)
Thanks, Harmony. We are thrilled you had a great experience with Lance! Let us know if we can?do anything else to help at 888-storage.
March 19, 2021
Randy Fyffe
Posted On Google
Very helpful and accommodating. Highly recommend them.
Response from Extra Space Storage (3/25/2021)
Thank you for the review, Randy! We pride ourselves on having a helpful, accommodating staff and are so happy they were able to assist you! Thanks for recommending Extra Space Storage! Stop by the office if you need anything.
March 18, 2021
Kevin Sullivan
Posted On Google
Responsive friendly service and clean storage area
Response from Extra Space Storage (3/19/2021)
Hi Kevin, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! We're always here to help at 888-storage.
March 2, 2021
Sinem Özlükafa
Posted On Google
Thank you Lance!
Response from Extra Space Storage (3/2/2021)
Thank you, Sinem. We're thrilled you had a positive experience with Lance! If there is anything we can do for you, please let us know at 888-storage.
January 23, 2021
Sylvia Stirsman
Posted On Google
This was my first time renting a self storage unit and it was a simple and efficient experience. I completed the paperwork online in advance. Lance, the manager walked me through the paperwork and what was needed to properly store my items. When I arrived at the unit Lance showed me how to use the secure gate to gain entrance to the storage units and showed me how the locks work. Our storage needs changed suddenly and we needed to add another unit which Lance was able to provide. The units were clean and I was very happy with the customer service I received.
Response from Extra Space Storage (1/25/2021)
Hi Sylvia, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive self-storage experience renting with us! Stop by the office if you need anything!
January 9, 2021
Jeriel Ake
Posted On Google
Lance has been an amazing help for me in finding a storage unit for my car. He made the process of leasing the space for me very clear (especially since I’m coming in from out of state, Maryland). I definitely recommend you go through with this establishment’s services. Hassle-free!
Response from Extra Space Storage (1/4/2021)
Thank you for taking the time to leave your feedback, Jeriel! We're so happy to hear our manager was able to make your rental process hassle free! Give us a call at (440) 946-4666 if you need any future assistance with your storage unit.
January 9, 2021
Rick Frano
Posted On Google
Great service and a great value. Does not offer key holding service any longer at this location for deliveries or other people who may need to access your unit. Staff are not always present, you're expected to schedule appointments. The Lot has some damage to the pavement in one area that is a high risk to your tire as you come around a corner. Im told the company frowns upon customers being at their units for hours on end, as they don't want you running a business out of the unit. If an 18 wheeler really needed to make a delivery here though, it should be possible, as there is a rather wide street leading into the unit with little to no traffic that ever uses it. A USPS dropoff box is conveniently located on the street out front as well.
Response from Extra Space Storage (3/2/2020)
Thank you for the kind words, Rick! We're committed to providing excellent customer service. We pride ourselves on having a professional, accommodating staff and are so happy they were able to assist you! We're so happy to hear that your experience with the cleanliness of the facility has been positive! Thanks for recommending Extra Space Storage!
January 5, 2021
STEPHANIE smith
Posted On Google
Great experience! Very clean and the customer service was excellent. Lance and Lisa went above and beyond helping us get our storage problems solved!
Response from Extra Space Storage (1/5/2021)
Thank you, Stephanie. We're thrilled you had a positive experience at Extra Space Storage! Please stop by the office if you have any questions about your storage unit.
December 1, 2020
Bob Hansen
Posted On Google
Lance was great to deal with and a big help getting storage space for me.
Response from Extra Space Storage (12/1/2020)
Thank you for the kind words, Bob. We're glad Lance was able to help! Our team is here to serve you, so give us a call at (440) 946-4666 if you need any future assistance.
November 13, 2020
Meaghan Ryan
Posted On Google
Lance was wonderful for the move in, however for the owners - 1) the lock that I MUST purchase is way too expensive and 2) You shouldn't have to choose whether you want to pay the admin fee or get 1 month free. You should be happy people are coming to ESS. How much do I get paid for signing the contract????? So instead of paying $53, I needed to pay the $53 plus $24 for admin fee and of course tax. Lance was great, but I won't be telling people about ESS
Response from Extra Space Storage (11/16/2020)
Thank you for the review, Meaghan! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Please let us know if you have any additional self storage needs!
October 19, 2020
Bruce Sundman
Posted On Google
Nice facility! Easy access, clean and dry. Lance at the site is very helpful and great to work with.
Response from Extra Space Storage (10/19/2020)
Thanks for renting with us in Willoughby, Bruce! We love the climate control storage units because they do an especially great job protecting your items from harsh weather and keeping everything dry. Thanks again for your review and for being an Extra Space customer.
October 17, 2020
Scott Ravida
Posted On Google
The manager on-site, Lance, was very professional, courteous, and concisely answered all the questions in a very helpful manner. Highly recommend his service along with the rest of the company.
Response from Extra Space Storage (10/17/2020)
Hi, Scott. Thank you for the great review! We're thrilled you have had a great experience. Please let us know if you need anything.
October 12, 2020
R Slusher
Posted On Google
This is my second time renting an storage Unit with this Company.Adding to the fact that the units are so clean and safe.The people working there are so kind. Lanze the manager in Willoughby's ohio, is so respectful, a gentleman.Always willing to help, always with good advices. I will be their customer forever, when I buy my house I will recomend this to my family. Obviously my friends will know that too.Thank you Lanze you are awesome!
Response from Extra Space Storage (10/13/2020)
We're so excited to have you back at Extra Space Storage, R. Thank you for trusting our storage facility with your valued items and for giving us the opportunity to work with you again! As always, give us a call if you need any assistance with your storage unit.
October 9, 2020
Patrick Thornton
Posted On Google
The guy in the office was very friendly and helpful. I recommend them to anyone.
Response from Extra Space Storage (10/12/2020)
We know you have many options for storing your belongings, and are committed to being the most convenient, secure and professional self-storage solution in your neighborhood. Thanks for being a loyal customer, Patrick! Stop by the office if you need anything!
October 2, 2020
Mary Lou McKuan
Posted On Google
Lot of space
Response from Extra Space Storage (9/16/2019)
We know you have many options for storing your belongings, and are committed to being the most convenient, secure and professional storage solution in your neighborhood. Thanks for being a loyal customer, Mary!
September 24, 2020
Walking Superstar
Posted On Google
Lance was outstanding and could not have been nicer to get me properly situated. He was polite, professional and just knew how to get things done efficiently and quickly. This is the reason I continue to stay with extra space storage for years and years. Thanks Lance Go Browns!!!!!!!
Response from Extra Space Storage (9/24/2020)
Hi Walking, we appreciate you taking the time to share your experience with us! We agree, Lance is such an asset to our team! Thank you for choosing Extra Space Storage for your self storage needs. We look forward to serving you again in the future!
September 8, 2020
Mike M
Posted On Google
I've had my unit for just over 2 years. All of my belongings were still in great shape, no water damage, nothing missing. Customer service was great. Move in and move out was smooth. Highly recommend Extra Space Storage!
Response from Extra Space Storage (9/8/2020)
Hi, Mike ! Thanks for the positive review, it means a lot to our team. Please call (440) 946-4666 if you have any questions about your storage rental.
September 7, 2020
sean bradford
Posted On Google
This was by far one of the most easiest and positive transactions I have experienced. I wasn’t sure if they were open on Labor Day so I called. Their phone service took the information and passed it along to Lance. That is when the experience became customer friendly and customer first. He called me and let me know what to expect when I arrived. My son and I came in about an hour after we had planned, no problem. Lance greeted us and immediately made me feel as though we were a priority. We told him what we needed and he delivered with options, no pressure, just empathy driven answers. We felt comfortable and his attention to detail was appreciated. Side note was his pandemic preventative actions were spot on and made the transaction that much more seamless. Thank you again Lance for your service.
Response from Extra Space Storage (9/8/2020)
Hi Sean, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting a storage unit with Lance! Thanks for choosing us as your self storage solution! Give us a call if you need any assistance in the future.
September 2, 2020
Marjolein Danford
Posted On Google
Great customer service.
Response from Extra Space Storage (9/3/2020)
Thank you for the review, Marjolein! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Please let know if you have any additional self storage needs.
Size Disclaimer
*Excludes administrative and insurance fees
Directions
Intersections/Landmarks
1/4 mile off of 91/ Euclid exit / Off of Bydler Road near the rail road tracks, behind Target
Directions from the North
Drive south on Som Center Rd. Turn left at Walgreens onto Vine St. Turn right onto E 361st St/Beidler Rd. Cross Lakeland Fwy and continue straight. Turn left onto Reading Ave. Our facility will be immediately on the left.
Directions from the South
Drive north on Som Center Rd. Cross I-90 and continue straight. Turn right onto Euclid Ave. Turn left onto Beidler Rd. Pass Target and turn right onto Reading Ave. Our facility will be immediately on the left.
Directions from the East
Drive southwest on Mentor Ave. Cross Erie St and continue onto Vine St. Turn left onto Lakeland Blvd. Turn left onto E 361st St/Beidler Rd. Turn left onto Reading Ave. Our facility will be immediately on the left.
Directions from the West
Drive east on Vine St. Pass Walgeens and turn right onto E 361st St/Beidler Rd. Cross Lakeland Fwy and continue straight. Turn left onto Reading Ave. Our facility will be immediately on the left.