Terry
Be aware of the aggressive rate hikes and bait-and-switch pricing. ?Like many people, I signed up at this Bixby location on South Memorial with an introductory deal—in my case, $60/month for a 10x10 climate-controlled unit. After the first year, they bumped it to $100. Just six months later, they jacked it to $160. Now my upcoming bill is sitting at $170/month. That is more than double the starting rate in under two years. They lure you in with cheap online move-in specials knowing that once your unit is packed full, moving everything to another facility is a huge hassle. They count on you feeling trapped. ?To make matters worse, you do not get what you pay for. Our unit was supposed to be climate-controlled, yet the AC was broken for three solid months during the Oklahoma summer. We called management monthly to report it, and it took practically the entire summer to get resolved. For our trouble, they gave us a measly one-time concession of $20. ?Customer service at the corporate/management level is just as frustrating. An on-site manager acknowledged our loyalty and promised to adjust our rate to around $110/month. She never entered it into the system, and our next bill generated at $170. When you go into the office to fix it, local staff claim their hands are tied until they hear back from a regional manager. ?The fine print allows them to hike rates whenever they feel like it, and they take full advantage. Look elsewhere in the Bixby/South Tulsa area before locking yourself in here.
Terry, we are very sorry to hear about your experience regarding rate changes, facility maintenance, and communication with our team. We understand how frustrating these situations can be, and we appreciate you bringing these matters to our attention. Please give us a call at 888-STORAGE so we can review your account and directly assist you with your concerns.
Extra Space Storage (10/14/2026)
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