Willow Grove Self Storage at 72 N York Rd

Karen was super helpful! Walked me through the entire process as a first time user of a storage unit

Made it so easy!

Karen was amazing So fantastic

Karen was very helpful and delightful with helping us sign our lease today!

I recently made the decision to leave this facility due to a consistent pattern of unprofessional behavior, implicit bias and poor property management. During my time here, I experienced: Dismissiveness when raising legitimate safety concerns. Selective enforcement of rules that were applied to some customers while others freely violated them without consequence. Implicit bias reflected in how the property manager responded to complaints and how he chose to enforce (or ignore) "select policies" that don’t exist. Double standards that created an uncomfortable and inequitable environment. With limited parking in the loading bays primarily due to garage gate constantly being inoperable yet despite months of parking in the same designated area without issue, to which the property manager witnesssed when we've been in the loading bay area at the same time, I was suddenly told, without warning, that doing so would prevent my lease from being renewed one week AFTER a customer almost hit my car when she drove into the loading bay abruptly as I was about to leave. This was the second time this customer did this. She has a pattern of doing this to which the PM refuse to acknowledge. The first time she did this, she wasn't smart enough to flip the switch to open the other loading bay door so instead she entered where I was parked and squeezed through the polls to park in the next loading bay, again, almost hitting my car! The second occasion she pulled into the loading bay abruptly as I was preparing to exit, nearly hitting my vehicle to which the property manager proceeded to tell me that it didn't happen. When I told him I have dash cameras FRONT and BACK he became noticeably quiet. At no point did she stop, while she was on the phone as I was leaving the loading bay. She could have caused and accident to which Extra-space would have denied liability or acknowledge the safety risk she created when she nearly hit my car. Instead, in true fashion, she became a victim to a problem that she created. Most concerning, this is the second incident at this facility and the 2 near accident with this same woman. After addressing these issues and the pattern of selective enforcement, I discovered my account had been restricted without explanation. Only after I reached out did the restriction get removed. Selective enforcement, implicit bias, and double standards. This entire experience reflects a lack of professionalism, inconsistent policy application, and an environment where select customer concerns are not taken seriously. I hope senior leadership reviews these practices, because no customer should have to experience this.