Summerville self storage at 609 Old Trolley Rd

Joell is an awesome person and very friendly

Clean,easy access, convenient. Staff is friendly. I just wish there were a way to keep a cart in each section, to carry heavier objects. Found one in our building on our 1st trip. No such luck on the next visit. I like the combo locks. Don't have to worry about getting the key to someone so they have access.

Joel is extremely knowledgeable about the facility and all of its inner workings. He is helpful and willing to answer any questions a customer may have.

Best storage facility anywhere. These places are always very clean very well organized. They have street names for the aisles where the storage units are inside the building to help you find them easier. Very well maintained facility. Always easy in and easy out. Shout out to fukire for made possible!

This storage place is definitely huge on my list of recommendations because they were fast friendly and convenient as far as needing a storage unit and when it came time for me to not need a storage unit anymore coming from another state picking up stuff meeting my unit for an extra week they let me pay weekly which is convenient instead of having to pay $77 a month for my unit I only have to pay $16 a week until I don't need it no more they even told me on the phone. That was smart paying for only what I need instead of trying to get me to pay for the whole thing which is what any other company would do so I definitely recommend this place and their customer service is excellent they even called me back the other day

The staff is great. They completely went out of their way to ensure our move into the storage unit went smoothly and quick. I would recommend this place to anyone who needs a place to store their stuff.

On August 26, 2021 I call Extra Space Storage and talked with Joel Fequiere. I told him about my storage and how much I had to move. He was very understanding of what I needed. He discussed with me what space they had available and the price. He also promised that he would be there at the storage when my goods arrived. I explained to him that I wouldn’t be in town when my goods arrived. So he said no worries, I will be there on September 11, 2021 to ensure that everything is delivered correctly. On that day September 11 2021 my storage arrived early before the time that the R&M Movers’s had giving us. The guy in the truck first said that ,he can not deliver the storage because the place was to small for his truck to get in and out, and that my storage was to small. That he will charge me 3,000 dollars if they have to use a smaller truck. Then he said well no one was there to receive the storage or pay them for delivering it. Therefore I talk with Joel and discussed the issues the drivers brought to my attention. Well Joel was my hero that day. He talked with the driver and had straight out all the problems that the driver through he had. My storage was delivered and the truck was able to deliver and the storage was efficient to hold my goods. I thank Joel for his professional, for his compassion that he show me as his new customer. But most of all I thank God for Joel saving me 3,000 dollars. If he had not been there the truck driver would had left and gotten a smaller truck and reloaded my home goods . Or he would of taken my storage back to Ky because of the storage space . Nevertheless, this did not happen because Joel was there and gave directions and directed the driver in the right direction and right storage. Thank you Joel again, you saved the day.

Great experience with Extra Space. Joel has been super helpful. I’m really glad my family belongings have a home at Extra Space.

The Extra Space Storage on Trolley in Summerville,SC, was superb to deal with, and very reasonably priced. I really like the security upon entry, an overall excellent experience ?

I was helped by Brittany at Trolley Rd and Erika at Dorchester Rd locations. They were very helpful and made the storage rental a smooth and easy process. All was handled online and via phone for an out of state move. I highly recommend their storage facilities.

Thank you Extra Space. That’s why I keep coming back. I want to thank Brittany for all your help. It’s been a pleasure. I will for sure send people your way. Extra space is affordable, clean and they take pride in making sure it’s a safe place to store your belongings and I love that it’s climate controlled. Thank you again Brittany.

So far so good, friendly customer service made getting a unit fast and easy. Personal touches include showing route to unit and testing gate codes. Following up Aug 9th 2021 - Closed out today, checking out was as easy as checking in. Brittney is simply amazing to work with and handles requests seamlessly. When I need another unit I will be sure to reach out to Extra Space. Today; its hard to find people to return your call or follow through on a requests. Before I hung the phone up I had the documents requested waiting on me in my inbox. Thanks again Brittney! I would give you 10 stars if I could!

Brittany was so much help and made the move out process so easy when I only needed my unit for a couple of days in the second month!

Great service Brittney with Extra Space was awesome and knowledgeable. Friendly and was able to get me processed quickly with my short time line to close out my storage.

Brittney was pleasant, personable, professional and definitely knowledgeable. I STONGLY recommend doing business with this location

Excellent customer service and facility. Recommend using if you need storage for vehicle.

Brittany is so sweet. She always greets me with a smile and a sweet hello. She always asked me how my son is doing and makes me feel special. She is a great asset to this company and makes me feel like I am more than just a person with a unit at her place.

I had a great experience, Britney and Lusesita were very helpful and gave me wonderful service! I recommend coming here for your storage unit if you are looking to rent.

The technician was super helpful answering my questions about unit options at their site and others in the area, then was efficient at setting up my account when I chose a unit. Thank you!

I recently had the pleasure of dealing with Brittney at the extra space storage on old trolley rd and she was nothing more than professional and beyond helpful! She was able to answer all and any questions I had and I couldn't be happier with her great customer service skills. Needless to say when I am ready to get my storage needs met in the near future I will be returning to this location to do so. The team here were great and went above and beyond to make sure I had a great experience! Thanks again for all your help this past weekend Brittney and I look forward to working with you in the future!