Jennifer
Bait and Switch pricing, rodent droppings all over my items, lights in halls that turn off within minutes of no activity with no in unit lighting, extremely unaccommodating. My original rate was increased after approximately 2 months, so I called and was told I had an introductory rate, cool. Then prior to even hitting my one-year mark storing here, my rate DOUBLED, no additional services, nothing to account for the increase other than profit but the real deal breaker on ever recommending this place was needing to use one of the small outside storages for 2.5 days in the midst of a cross-country unload, I reserved and paid for a month online right at the storage as we unloaded so was unable to speak to staff, requiring a one month rental. I called to see if the 60.00 monthly fee could be prorated as I had it for less than 3 days, had been a customer, etc. Nope. There are far too many storage places in the DFW area to deal with such nonsense, and subpar customer interactions. Go elsewhere.
We are very sorry to hear about your experience with rate increases, facility conditions, and customer service at Extra Space Storage, Jennifer. We take concerns regarding pests, lighting, and billing policies seriously, as this is not the standard of service we strive to deliver. Please reach out to us at 888-STORAGE so our team can look into your account and assist you directly.
Extra Space Storage (10/16/2026)
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