Austin Self Storage at 7901 W Highway 71

Tried to rent a unit online. Wouldn’t work so I called. Good customer service. Then a local guy called as well just to see if I had questions before going to the unit for the first time. Great customer service. Everything was as explained.

I hardly don't write reviews ..But I want people to know that this storage place is awesome! I lost my income and was not able to make my monthly payments but they worked with me...Cindy work was so sincere and caring and did not want me to lose my possessions as well..she literally understood and never made me feel bad or threaten me always working with me! Cindy was an answer to my prayers! In this ugly world ..we need Cindy's! I know other storage places wouldnt care if my stuff would have got auction off. But not this place! Thank you Cindy amd her boss that you guys understand that sometimed life happens I say all this to say if you want to store your possessions in a safe place..and staff that has empathy and integrity, I highly recommend! You impacted my life in this stressful time! God Bless ??

Very curtious and helpful

Really appreciate the customer service at the facility! Thank you so much, and Cindy is always a pleasure! Super helpful. Safe and reliable facility

Just moved in but Jorge has made it quick and easy. Clean bright space. Definitely satisfied.

I’ll admit I was a little sad when my mom and pop storage place was purchased by Extra Space. I liked supporting the sweet retired couple… they brought their dogs to work!! How cool is that??? But I digress… Since Extra Space took over I have not encountered one single roach, and I have a HUGE fear of roaches ( and kittens), so I’m constantly on the lookout. Every other storage facility I’ve ever used has had their fair share of them. This place is clean. Really clean. It even smells nice. The staff at Extra Space have the work ethic of a border collie. They do not stop. Their multi-tasking is on point and they are very kind and actually seem to care. I recently received a text from Jules ( the assistant manager). Apparently, I left my unit unlocked and she had tried reaching me a few days prior but never heard back from me. Concerned about my things, she was reaching out again. Well, I had smashed the hell out of my phone while skateboarding (for the first time in twenty years) and I was without a phone during the time she tried to reach me. I am SO happy she tried again. I have some fairly expensive pieces of art PLUS a Bill Buckner baseball card! Yikes! I texted her right back, signed a consent form for her to use my code and -BAM! - she took care of it. And even texted to reassure me she had taken care of it. That’s exemplary customer service. So- just do it - rent from these guys. Your stuff will be secure and you’ll never see a roach.

Good facility. Clean and air conditioned! The only issue is communication is a struggle. I’m always told they documented sending various notices (emails, texts, snail mail) but I never get these notices. They raised rent without notifying me and after an hour on the phone the call center did not care to offer any solution. Luckily the storage center managed reached out and offered a solution to compensate for the lack of notice which I appreciated! Just the process of making it right was a bit taxing. Overall a great place for storage! I recommend going to the office and avoiding the call center if you need help.

Excellent

The process of reserving/setting up is super easy and Cindy was my right hand helping me along the entire way. I cannot rave enough about the hospitality and service Cindy provides! She has made my moving process so much less stressful—which means a lot!! Been an absolute pleasure to rent here

Very good customer service and very nice facility!