Austin Self Storage at 7110 E Ben White Blvd

Clean, professional staff, and convenient location. I recently switched to this storage space from another, and have been very happy with my move. The staff was very friendly and professional, which helped me make my decision to rent here.

There are so many positive things to say about this Extra Space Storage location and its exceptional staff. The facility itself is pristine—spotlessly clean and meticulously maintained. When you meet Paul, you immediately understand why. He is both personable and professional, setting a high standard for customer service. From my very first inquiry over the phone (after having a negative experience at another so-called climate-controlled facility that resulted in damage to my items), to my initial walkthrough and ultimately my move-in, Paul was consistently patient and thorough in addressing all my questions. During one visit, I witnessed firsthand his positive reputation: a customer who had just arrived greeted him by name, and Paul responded in kind—a testament to the relationships he builds. When I had a question that required follow-up, Paul was impressively proactive. Even before I had a chance to follow up with him after leaving a message, he had already started working on a solution and left me an update. In conclusion, Extra Space is fortunate to have Paul on their team. He truly puts the “service” in customer service and is a rare gem in the industry. While I’ve been an Extra Space customer before, I’ve never felt this supported or informed about the process. Because of Paul, this location absolutely deserves five stars.

Choosing this Extra Space Storage location was one of the best decisions I made during my move. What is often a stressful process became seamless, thanks to both the facility and the outstanding staff. Paul is always kind and knowledgeable, clearly taking pride in delivering consistent, exceptional service. And as if having one outstanding team member weren’t enough, there’s more. Recently, I had the good fortune to meet Robert. He radiated the same kindness and commitment to excellence. Without any prompting, he immediately offered a solution to help me, a newbie, figure out the very cool digital access functionality on the app, making the unloading process much smoother. Later, when I misplaced my moving truck keys, Robert stepped in right away to help search and assist however he could. Extra Space Storage, you have two remarkable employees who truly elevate your brand and make a difference for your customers.

Robert is the kind of customer service person they don't make anymore. Smart and super nice and helpful. Hire more people like him!

I had a great experience with this storage facility. The units are clean, secure, and easy to access. The staff is friendly, helpful, and always quick to answer any questions. The property feels safe and well-maintained, and the pricing is very reasonable for the quality you get. Highly recommend for anyone needing reliable storage.