El Paso self storage at 6950 Helen of Troy Dr

Excelente

Excelente servicio ??

I like how the place is being well kept. It looks very clean

Satisfied with Mr Sotero. Thank you!

Very clean and well kept

Sotero is great at what he does thank you for all your guidance and help !

Great customer service. Easy process to sign up a rental. Mr Sotero Soto was very courteous and professional so thank you. The facility is very clean and modern.

Sotero at the Helen of Troy, El Paso, TX location gets 6 stars. He has always been very courteous and extremely helpful. In every dealing I have had with him he has made me feel that I am his only customer. That attentiveness is something that I appreciate. —PROCESS The process of renting a unit here is straightforward and is made to be very easy. Whether it is in person or online, the process is so streamlined that there is little time spent doing paperwork. —FACILITY The facility is very clean and has plenty of room to maneuver my motorhome, car trailer, and truck. There are many choices of unit sizes and also has many climate controlled sizes as well. The covered RV storage for my motorhome is awesome. Not only is it covered but there is a wall on one side so that it is protected even more. There are also electrical outlets to plug into so the batteries stay charged. The entrance is a little awkward when pulling a trailer. The keypad is close to the road so unless you make a very large right turn in the street, it will be hard to access from the vehicle and can leave the trailer sticking out. The rear gate is nice to have but due to the angle on exit, in is inevitable that you will scrape, hit levelers/stabilizers, or even high-center. As for potential remedies for these two issues, for customers with large vehicles or RVs/trailers that are stored there, a Gate Remote would be very handy. As for the rear gate, a quick fix would be to grind some of the concrete down so the peak is not so high. —PRICES The pricing however, the gets 2 stars. Extra Space does a good job with introductory, competitive prices. What I have not been able to understand is, why do the prices increase every few months? In 6 years of renting with them, I have had prices of average size units get to double what other places charge. When I ask what the reason for the increases is, I get the same answer, “…because the increase of prices in the area.” However, the prices of other storage facilities are not increasing and are not as high. That is probably the reason they are all booked up. I just want to reiterate my praise for Sotero. He and all of the employees on the grounds that have helped me have been amazing. Bravo to them. Corporate, not so much. PROS - The people are great - Ease of renting - Choices of units - Covered Vehicle Storage CONS - Price increases - Front Gate Keypad Location - Rear Gate angle - Indiscriminate Price Increases Overall, I will continue to rent here because of availability, not the prices a year after moving in.

Excellent customer service, the rental process was extremely easy, and they provide everything you need for secure storage.

Excellent staff and service.