Georgetown self storage at 5431 Williams Dr

Amazing - I love the security in your buildings. Also everything is so clean. Kim, who helped me, was great - very knowledgeable and went the extra mile to help me out. Thanks and God Bless

Kim bent over backwards to help me get the units I needed, at the price I could afford, in the time that I needed them. I could not have asked for better customer service and attention to detail.

Kim was fantastic and very customer oriented. She was very enjoyable to work with. Max was very friendly and helpful showing us our unit and explained the security and gate code to access our rental unit. Thanks to both of you for your professionalism and keep up the great attitude and work ethics. Wayne and Linda Hamm

Kim was awesome and helped show us around and explain all the security features to us. I’m very impressed by both the features, and space! I’m glad we chose this facility!

Kim was a breath of fresh air in an atmosphere of “take a number and we might get back to you”. Also a great instructor when it came to using the unique locking system they have.

Kim and Max provided excellent customer service and were very personally invested in making sure the meet my immediate need as well as helping through the entire process.

I went into Extra Space Storage looking for storage units. Kim was very very helpful. Great personality. Answered all of my questions before I left renting two storage units. Very clean facility. Thank you Kim

Kim was super helpful! I was in a time crunch and she helped me get a unit to fit all of my belongings in the perfect amount of time. :)

Love this place. It's close to my house and it's so very clean and I feel very safe here.

Laura was the best! She helped me solve my moving and storage issues at a time when I was needing that extra support and friendliness! And I love how clean and professional this space is!

We needes storage units on short notice and extra space made it so easy! Thank you to Kim at the Georgetown Texas location for assisting us in getting exactly what we needed. We started loading our units on the same day we rented. The storage units are pristine and we are so glad we used this company for our storage needs.

Wow so helpful!!! Thank you Laura for working a miracle for me!!

Great customer service and easy to do business with. Found me a Unit when we could not find one anywhere. Much higher quality storage area very clean and well kept. Kim has the greatest positive personality and represents Extra Space well.

Easy to work with very helpful. Took moving stress last minute down to none as everyone was all filled up everywhere. Like looking for a needle in a haystack. They saved the day and Kim was awesome.

(Janie Webster is submitting this belated review on her sister Sara Jone’s Google account, to let people looking for a positive experience with storing their household goods, know about our recent VERY positive experience with store manager Kim Machutt at Extra Space Storage on Williams Dr. in Georgetown, TX.) We moved 5/7 from Huffman in the Houston area, to Georgetown. We’d known it would be an all-day move, not arriving Georgetown till early evening. But we’d figured we’d still have several hours to get everything into our 2nd floor storage unit before the elevator stopped working at 10:00 p.m. It was a day of torrential downpours, though, & after one unavoidable delay after another, we realized we were never going to make it on time! The moving crew was deep into filling their truck with our goods, when I called Kim in a panic! But she didn’t hesitate! She immediately calmed me, saying, “No problem! I’ll just re-set the elevator & give you guys a 24 hour window to complete your move-in.” Her compassionate understanding of our predicament turned what could’ve been a nightmare experience into a MUCH easier one! Then, when she saw we hadn’t left our storage room until 1:00 a.m., she lost no time in calling later that morning to make sure everything had gone ok. We’re both grateful & very glad to give Kim an A+ rating in caring concern for her customers. Should you choose her & Extra Space Storage, you’ll not regret it!

If you are looking for extra storage this is your place. It is super clean and Kim, the facility manager, is a real GEM! She is most welcoming, knowledgeable and ever so willing to help. 5 stars for sure!

kim is the best! moving is stressful and she makes the experience so easy! super personable and helpful!

This facility is immaculate and Kim is amazing. She is so personable and so very helpful!!

Kim was the ultimate model for a Positive Professional customer service experience. Thank you for your help and kindness Kim. The storage room was clean and ready.

I have utilized at least 7 storage units in my moves around the state. This experience, by far has been the best. The facility was impeccably clean and Kim (the general manager) was always on-site and helpful. If she wasn’t trying to help you, she was doing some sort of cleaning/maintenance. I appreciate the pride she put in her business!