Houston self storage at 7879 Katy Fwy

Great service! Excellent customer service is what sets Extraspace apart. I needed some “extra space” for a short time and had the good fortune to work with Brittany and Gena who are extremely easy to work with and are friendly customer service managers. Of course I’ll be back next time I need some space. Thank you!

Marie made my storage set up process so so so seamless!! She corrected mistakes with a positive attitude and even offered some encouraging words. This is the best customer service experience I have ever had!!

Brittney, Amy and the rest of the team are awesome!

My wife and I had excellent service from Extra Space Storage. Brittany Smith was extremely helpful and kind, and the service was excellent. Extra Space Storage is a great deal and I feel comfortable that our belongings will be well-cared for.

Brittany and Marie at the front desk are delightful very. You are lucky to have such professional employees.

I first contacted this Extra Space location in 2017 about renting a storage unit. At that time, I was impressed with the customer service, the professionalism and friendliness and helpfulness of the staff. Four years later I am still impressed with the staff and facilities. Everything is alwàys clean and tidy, the staff is professional, friendly and helpful. I would highly recommend Extra Space Storage.

I rented a climate controlled space at the Antoine location in Houston for the second time. Brittany was very knowledgeable, patient and courteous. She made the whole process quick, easy and a pleasure. I’ll definitely recommend that ExtraSpace location to my friends.

Brittany was awesome! Had such a great experience and signed a lease shortly after our visit.

Brittany was very helpful. She was responsive to my request, and found me a unit that worked well with my requirements.

All of the employees were knowledgeable and efficient, I had a great experience!

Great Great Service My 2nd Time And No Complaints!!!

When I reserved a unit online, I spoke with someone about coming to see the unit in person in the afternoon to which they responded after 1pm was good as they were having their elevator serviced that day. There are signs everywhere about careful handling of the elevators otherwise they will no longer work. My unit was on an upper floor and I had movers assist with unloading into my newly rented unit. The movers called me to let me know they were stuck in the elevator and it was no longer functioning. The front office had to call the fire department to free my movers who said they did not hold the doors open nor did they jam it. The front office accused my movers of knocking the doors off their tracks. My movers were with me the entire day handling the contents of my house including packing and moving. They were honest and provided the best service I’ve had from a moving company so I am inclined to believe them when they said they did not do anything to the elevators. They offered a partial discount as a gesture of good customer service and suggested I reach out to the storage unit for the other half of the cost of lost time. Extra space only blamed my movers and would not provide any discount for their faulty elevators. The cost wasn’t significant at all but extra space didn’t even ask. Based on my experience at this facility and the disappointing customer service, I will not be returning. How can you have such fragile elevators at a place like this? There’s two other storage companies nearby I’ll use instead.

Lots room

Very nice and helpful staff, Angela was very helpful in getting me set up. Quick and easy!

Easy access to the units, superb people working in the office & always willing to go the extra mile to help. Highly recommend.

I'm pretty amazed by the costumer service. They had "25 dollar for your first month" promotion, and they honored it, even though I said I needed the storage for 1 month. I ended up paying 25 bucks for 900+ dollar unit. Best deal I've ever had, and they kept their word. I emptied the unit over the weekend and got an email from them first thing on Monday acknowledging that I had moved out, before I could even call them.

Easy to rent, secure location, and the staff is super friendly.

Very easy to work with them. Nice storage facility.

Brittany is so wonderful! She made everything move as smooth as possible and I love how everything is so clean.

Very friendly and great rates