Houston Self Storage at 7835 W Sam Houston Pkwy N

Deebbie was very friendly and professional. She helped me throughout the whole process and provided excellent customer service. Highly recommended!

Debbie at Extra Space Storage was absolutely amazing! She was extremely detailed, honest, and upfront throughout the entire process. Her customer service was top tier, and she made everything easy to understand without any pressure or hidden surprises. What really stood out was her funny and great personality — she made the whole experience enjoyable instead of stressful. She genuinely went above and beyond to help me get the best deal possible and took the time to explain every option available. It’s rare to find someone this truthful, professional, and personable nowadays. If you need storage, definitely ask for Debbie. Highly recommend!

Debbie was very informative and helpful in give me information on the storage.

Ms. Debbie was so helpful and helped us selected exactly what we needed.

I would not recommend Extra Space Storage based on our experience. The biggest issue is that the company advertises security, convenience, access control, surveillance, and peace of mind, but when a serious problem happened, the response did not match those promises. The facility had ongoing security concerns, including reported break-ins and a security code reader/access-control system to the 2nd and 3rd floors that we were told had been broken for months. That is unacceptable for a storage company that markets itself around secure storage, electronic access, surveillance, and restricted access. Customers pay for a secure facility, not just an empty room with a lock. A broader scheme involving online accounts. That creates lack of transparency even more concerning. Instead of full cooperation and clear answers, we only received selected footage, after our unit was broken into! We still expected full access logs, keypad records, account-access records, maintenance records, and incident documentation to be provided to law enforcement. The customer service was also extremely disappointing. Gena Taylor handled our concerns very poorly. During a recorded call, she became angry and hung up while we were trying to get answers. When we contacted corporate, instead of providing an independent review or meaningful escalation, corporate referred us right back to Gena Taylor. That made the escalation process feel pointless. On top of that, the pricing felt like a bait-and-switch. We started at a much lower monthly rate, then the rate increased several times within about a year. It is frustrating to pay more and more while experiencing poor communication, unresolved security concerns, incomplete transparency, and a lack of accountability. In my opinion, Extra Space Storage needs to be more honest about pricing, more transparent about security issues, and more professional when customers raise serious concerns. Based on our experience, I would not trust this company with valuable or sentimental property.