This post is long overdue, but I think it could be helpful for business owners or frequent users. I have been at this facility for almost 2 years, and I’ve never had any issues until recently with the change in management over the last 5 weeks. However, I have noticed that overtime there has been a significant increase of inhabitation and loitering on the property. I have also spoken with so many other business owners that run their shoppes here, and we’re all so unhappy because the inhabitants, aggressors, and loiterers interfere with our ability to use the facility and feel safe and secure. The management is extremely ineffective at enforcing their policies. I have reported several incidents of harassment, and those issues were not responded to. But, let’s backtrack. 1. As a frequent user, I made sure that I was informed about the loitering policy. I was told very clearly, by at least 3 managers who have transitioned through here, that there is no time limit. The loitering policy relates to inactivity. You must be doing SOMETHING in your unit. You should not be sitting or lying. This makes sense to me because moving into the space can take several hours. 2. Next, I inquired about the door policy. I was told by the former manager, Joshua, who was excellent. He was smart as a whip and always kept my account up to date with pertinent information. I was also told by other managers as well that the door must be halfway open. Managers are not allowed to go inside your unit, but to make sure there is no loitering or inhabitation, it’s safer to have it open. Those were my only 2 concerns when it came to operating my unit. I’ve never made a huge deal about the constant power outages, out of service elevators, filthy restrooms and hallways, or even the 4 tenants who are clearly inhabiting the unit on my floor. I have been very tolerant, especially with all the managerial changes that have been going on. Clearly, the staff is lacking training and comprehension of their own policies. I have other units in other states from Extra space storage, and I have never had any issues and the same loitering and door policies at those properties as well. This location is also just not great. When I signed my lease, I was moving by business from out of state. I did not know that the neighborhood was low-income and have been experiencing higher crime rates. I have had several incidents with inhabitants who have grown violent, aggressive, and started harassing me when the office staff is out of office. I have also, in passerby, spoken with other tenants who have also had very unpleasant experiences and even possessions stolen from their units. Then today was the straw that broke the camel’s back. There was a group of tenants moving, and they were walking back and forth down the hall. That, to me, is a tell-tale sign of inappropriate use of the facility. I started to perk my ears because I am always concerned about my safety. They appeared as if they were moving one unit to the next, right next to mine. Then, they started making some off the wall comments about the inhabitation when they saw my door opened. I said, “HUH?” I heard some of their obscenities that APPEARED to be spoken in my direction. Of course, it’s Black women growing hostile and aggressive because another Black woman is living prosperously as an entrepreneur (not to be off subject, but aren’t they always irrationally fighting about something?) Literally, fights starting because of how someone looks and manages themselves. I know for sure that someone respond with a B**CH. I believe this is the 2nd time, I’ve run into them at the facility. On my way down to the office, I decided to address them about the comments, of course they lied and said they didn’t see me or didn’t say anything. That clearly doesn’t make any sense because, you paced the hall and made a comment about my unit. Frequent users should know that there are no cameras in the halls. They are only at the elevators. I am always so scared about the chaos that ensues where there are no cameras.

Very good customer service and help from the call center, Thomas, and Heith.

They have the nicest staff ever!! So helpful!

Great place! The workers are very kind and helpful while also being patient. The place itself is very clean and organized with great prices. Highly recommend!

They were specific and special.

This is an amazing unit i highly recommend for college students. Thomas did an amazing job helping out as well!

Thomas the manager was very helpful!! Highly recommend you use extra space storage especially if ur going to college near by

Accommodated for my problems thank you so much Thomas

Mr Thomas and Heath were super helpful and quick!!

Wonderful customer service the store manager Thomas was a big help to my daughter who was moving out of her dorm for the summer. Thank you Thomas ??