Sarah
Had to short closing and moved all our stuff into storage while we closed on old house and new. The weekend we closed and my husband flew in to move us the unit was hit with a power outage. I understand things happen but we lost a whole day to move and had to pay an extra 138.00 to extend the Uhaul. The power went out hours before we picked up the Uhaul. Wish they had sent an email out letting everyone know. Instead we were met by Rich and his usually passive aggressiveness at the door blocking us from getting our stuff. The next day he called and was like it’s open but I need to talk to you about something. Me thinking oh maybe they will make this right. Nope I get lectured about my movers accidentally bumping the door. Like seriously all the money and time you cost and you want my go after me about a door. He has been rude since day 1! When I said I was storing a fridge he about had a conniption saying I better have sanitized it. Ummm sir it’s brand new. I currently have 5 units with extra space and will be cleaning them all out ASAP.
Sarah, we are very sorry to hear about your frustrating experience with facility access during your move, as well as the communication and interactions you had with our team. We understand how stressful moving can be, and we regret the disruption and inconvenience this caused you. Your feedback is important to us, and we would appreciate the opportunity to assist you directly. Please reach out to us at 888-STORAGE so we can look into your concerns.
Extra Space Storage (10/21/2026)
Google Review
