Dara
Staff Experience Positive, Company Experience Negative! The staff at this Marble Falls location is wonderful—especially Ron. I have no complaints about the on-site team and they were always helpful and professional. Concerns About Pricing and Rent Increases My main concern is with the company’s frequent and significant rent increases. After a divorce, I rented a 10x10 unit for $80/month. Within a few months, the rent increased and within one year I was struggling to pay over $120. Because I was on a tight budget, I downsized to a 5x10 unit after being quoted $60/month, but that rate also quickly increased to $120 within a few months. Had I known how tquickly and often the rent would rise, I would not have changed units or given away so many of my belongings. Read the fine print. During this time, I was struggling financially and ended up paying late fees on top of the rent increases, which made the situation even more difficult. It became a vicious cycle that was hard to break, especially since I was not in a position to move my belongings elsewhere or rent a truck. Overall The staff is great, but customers should be aware that prices may increase significantly shortly after move-in and throughout the rental period.
Thank you for bringing this to our attention, Dara. We regret the pricing difficulties you experienced. Please contact us at (830) 268-8951 to discuss your concerns.
Extra Space Storage (8/15/2026)
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