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Extra Space Storage facility on 12211 N IH 35 - San Antonio, TX
(361 REVIEWS)

San Antonio self storage at 12211 N IH 35

Hours

Today's Gate: 06:00 AM - 10:00 PM
Today's Office: 09:30 AM - 06:00 PM
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Company

Employees: 1-10

Payment Options: MasterCard / VISA / American Express / Discover / Check / Cash / Invoice

Established Date: 1977

Site Number: 8766

Directions

Intersections/Landmarks

I-35 Frontage Rd and Judson Rd

Directions from the North

Drive south on TX-1604 Loop E. Take the exit for San Antonio. Merge onto I-35 S. Take Exit 170. Merge onto I-35 Frontage Rd. Our facility will be on your right.

Directions from the South

Drive north on TX-1604 Loop E. Take the exit for San Antonio. Merge onto I-35 S. Take Exit 170. Merge onto I-35 Frontage Rd. Our facility will be on your right.

Directions from the East

Drive southwest on I-35 S. Take Exit 170. Merge onto I-35 Frontage Rd. Our facility will be on your right.

Directions from the West

Drive northeast on I-35 N. Take Exit 170A. Merge onto I-35 Frontage Rd. Turn left onto Judson Rd. Turn left onto I-35 Frontage Rd. Our facility will be on your right.

Frequently Asked Questions

Are storage units climate controlled near Live Oak?

What pest control and cleanliness measures are taken in Live Oak?

Are there restrictions on what I can put in a storage unit in Live Oak?

What size storage unit do I need for a 3 bedroom apartment/home in Live Oak?

What size padlock should I use for storage unit in Live Oak?

Size Disclaimer

*Excludes administrative and insurance fees

Recent Customer Reviews About This Facility

June 15, 2022

Leonardo L.

Posted On Google

OVERALL RATING

Great place, friendly staff. I would recommend to anyone.

Response from Extra Space Storage (6/15/2022)

Thank you, Leonardo, for the great rating! It's wonderful to hear you had a positive experience with us and want you to know that we are here to assist you with any further storage needs! Give us a call at (210) 672-2636 if anything comes up!

June 9, 2022

Dolores L.

Posted On Google

OVERALL RATING

Easiest move in ever ???? this place is clean, and manager really helpful ??

Response from Extra Space Storage (6/9/2022)

Hi Dolores, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Give us a call if you have any questions!

June 8, 2022

E V.

Posted On Google

OVERALL RATING

This is the best facility! Sammi, the New Manager, is amazing! She answered all my questions regarding my storage, she was professional, kind and helpful. She was great at multitasking when I witnessed her take phone calls as I was in the office. Most places ignore calls, but she was diligent and provided exceptional service. She was very kind and patient with a customer who was very irate and it was the customer's fault, proving the customer is not always right. The customer could be heard yelling at Sammi as she tried to discreetly prevent me from overhearing the conversation, but it was inevitable. Her poise on that call has to be commended, because I was losing it and she still remained calm and courteous. I gave her a great compliment. Corporate, you have a great Manager now, thank you! Make sure you keep her happy. Sammi is representing your company with flying colors! Great job Sammi!!! ?????????? Be safe always. GOD BLESS. ??

Response from Extra Space Storage (6/9/2022)

Hi E, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Sammi! Our team will continue to work hard to meet your storage needs, so let us know if you need anything else at 888-storage.

June 6, 2022

Eduardo S.

Posted On Google

OVERALL RATING

3rd floor felt a little warm at times so I'm not sure how well the climate control is running. Mandatory insurance means you'll be paying more than they advertise. It is clean and the staff is nice enough, but much like cable companies and airlines there is a certain amount of suck built into the business model.

Response from Extra Space Storage (6/6/2022)

Hi Eduardo, thank you for leaving a review. We are sorry you didn't have a 5 star experience with Extra Space Storage. Please stop by the office or give us a call at 888-storage so we can make it right.

June 4, 2022

Stephanie J.

Posted On Google

OVERALL RATING

Very easy online rental process with auto pay. Facilities are secure, clean, and safe.

Response from Extra Space Storage (6/5/2022)

Thank you for the excellent rating, Stephanie! We're happy we were able to provide a smooth rental experience. Providing renters with clean and secure facilities is our top priority. Please stop by the office or give us a call at 888-STORAGE.

June 2, 2022

katherine r.

Posted On Google

OVERALL RATING

clean, friendly. easy access. great price.

Response from Extra Space Storage (6/2/2022)

Hi Katherine, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Feel free to reach out at any time at 888-storage.

April 21, 2022

Alex L.

Posted On Google

OVERALL RATING

Thanks to Sammy for the great customer service! , she was so helpful & professional during the process.

Response from Extra Space Storage (4/21/2022)

Thank you for the review, Alex! We pride ourselves on having a friendly, accommodating staff, and are so happy they were able to assist you! We are always here to help with any other storage needs at 888-storage.

April 7, 2022

Zena C.

Posted On Google

OVERALL RATING

Jeff was very friendly & took his time making sure he met my needs! I highly recommend ??

Response from Extra Space Storage (4/8/2022)

Thanks for the kind words, Zena! We're glad Jeff was very friendly. We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (210) 672-2636 if you need anything.

March 31, 2022

Jasmine P.

Posted On Google

OVERALL RATING

Very clean and super secure facility.

Response from Extra Space Storage (3/31/2022)

Thanks for the positive review, Jasmine! We work hard to keep our facilities safe and clean for our customers. Please let us know if we can be of further assistance at 888-storage!

March 17, 2022

Stacy B.

Posted On Google

OVERALL RATING

Samantha went over her shift time to help me get into my storage unit. I really appreciate her knowledge and outstanding customer service skills.

Response from Extra Space Storage (3/2/2022)

Hi Stacy, Thank you so much for the positive review. We are happy to hear Samantha was knowledgeable and able to meet your storage needs. If you ever need anything don't hesitate to give us a call at (210) 672-2636 or stop by the facility!

March 5, 2022

Desiree D.

Posted On Google

OVERALL RATING

Mr. Miller helped me and he was such a delight speaking with. He made the process fast and easy.

Response from Extra Space Storage (3/5/2022)

Thank you for the excellent rating, Desiree De La. We are glad Miller was able to provide exceptional customer service as quickly as possible. Please stop by the office or give us a call at 888-storage if there is anything else we can do for you.

March 5, 2022

Desiree D.

Posted On Google

OVERALL RATING

Mr. Miller helped me and he was such a delight speaking with. He made the process fast and easy.

Response from Extra Space Storage (3/5/2022)

Thank you for the excellent rating, Desiree De La. We are glad Miller was able to provide exceptional customer service as quickly as possible. Please stop by the office or give us a call at 888-storage if there is anything else we can do for you.

February 25, 2022

rosa c.

Posted On Google

OVERALL RATING

Super awesome and friendly staff! Deedee helped me out with switching my unit to a smaller one and was super helpful. Jason (I believe, a very tall and friendly gentleman) helped me last time with getting information about how to go about switching units. Overall, super great staff! And a very clean facility!

Response from Extra Space Storage (2/25/2022)

Thank you for the kind words, Rosa. We're glad Deedee and Jason were able to help! Our team is here to serve you, so give us a call at (210) 672-2636 if you need any future assistance.

February 21, 2022

Katrina S.

Posted On Google

OVERALL RATING

Friendly and helpful.

Response from Extra Space Storage (2/22/2022)

Thank you, Katrina. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.

February 2, 2022

Edgardo R.

Posted On Google

OVERALL RATING

Jeannette me trato excelente gracias

Response from Extra Space Storage (2/2/2022)

Hola, Edgardo. Nos alegra que Jeannette te trato excelente. Llámanos al 888-STORAGE si hay algo que podamos hacer para ayudarte.

January 27, 2022

Ebone J.

Posted On Google

OVERALL RATING

Jeannette was amazinggggg! She gave superb customer service! Thanks again! :)

Response from Extra Space Storage (1/27/2022)

Ebone, Thanks for the awesome review! We are stoked to hear Jeannette was amazing to work with and that she provided you with the customer service you deserve! As always, give us a call at 888-storage if you need anything.

January 27, 2022

Bryant P.

Posted On Google

OVERALL RATING

Good location to store your things. Clean and secure. Multiple floors with available units that can be selected and moved into online.

Response from Extra Space Storage (1/29/2022)

Thank you for your feedback, Bryant! Providing renters with clean and secure facilities is our top priority. We're glad we were able to meet your storage needs.

January 22, 2022

Stephanie C.

Posted On Google

OVERALL RATING

This is a super clean facility. Easy to access for loading and unloading and they have carts for free use by renters for unloading and loading. They have elevators as well. I always felt secure here and my things were safe. It is indoor climate control which was new for me and I loved it. They are quick to increase rates though and that is why I gave 4 of 5 stars (they do work with you if they can). Their staff is very courteous and professional. Great choice for storing your prized possessions.

Response from Extra Space Storage (1/24/2022)

We appreciate you taking the time to share your feedback and suggestions, Stephanie. We know that your items are important to you, so we make it a priority to provide a safe and secure self-storage experience. We are thrilled you have felt safe renting at our property. Stop by our office or give us a call at 888-storage at any time if you need assistance or have any questions!

January 20, 2022

Sawyer D.

Posted On Google

OVERALL RATING

Staff is very friendly and very helpful. Walked me through the steps on how to get into and around the building. 10/10 recommend.

Response from Extra Space Storage (1/20/2022)

Hi Sawyer, thank you for your review. We're glad our team is very friendly, very helpful, and walked you through the steps on how to get into and around the building. Stop by our office if you need assistance or have any questions.

January 7, 2022

CY L.

Posted On Google

OVERALL RATING

Cisco was so professional and courteous. He was super helpful and pleasant. It was such a positive experience. I appreciate his help and service to get a unit rented.

Response from Extra Space Storage (1/7/2022)

CY, Thank you for the amazing review! We are glad you found Cisco professional, courteous, helpful, and pleasant to work with. Thank you for choosing Extra Space! Give us a call at 888-storage or stop by the office if you need anything!