Midvale Self Storage at 7307 S 300 W

** Danger and Safety Risk ** Please be aware this locations gate is broken. It will not open from the inside once you’ve entered. You are forced to exit out of the pedestrian door and go outside of the storage facility to enter the code, run back to your car to hurry and exit before the door closes. This poses a great SAFETY RISK to my elderly mother and anyone else. Not only is she forced to run back to the car to attempt to exit while the door remains open, but she’s forced to stand on the street in the dark while typing it in. Not to mention it isn’t a safe neighborhood. I called and spoke with the “assistant manager” Christine who was extremely rude and would not allow me to speak to a manager or even provide their name or contact information. Said it was a violation of their policy. Amanda was great, not only is she no longer there but the customer service and quality has left as well. It is not a safe facility. I recommend anyone to go elsewhere. She wouldn’t even give me a timeframe on the issue, the excuse was that the part is on backorder and they do not know when it will arrive. It has been broken 2 to 4 weeks with no timeframe insight. Horrible service with Christine working there. * To reiterate: you are not able to exit the storage facility gate after you have entered. It is broken from the inside. The only remedy is to walk out the pedestrian door, stand in the dark, public road (lots of questionable characters walking by at night) and type in the code - then hurry and run back to your car and exit. They are aware of this and simply taped a piece of paper on the gate keypad. *Edit* While appreciate the pretend customer service response; I’d like to point out the contact number they provided goes directly to Christine - whom WILL NOT forward or provide the managers contact information. They won’t and did not resolve the issue, it’s unsafe, go elsewhere.

Great help no nonsense

Great storage unit, great price and super kind people to work with

While the unit, billed as 20'x15', turned out to be "multi-unit" and would not work (vehicle is 17' long), this particular site went above and beyond to try to help and figure out how to make it right. Much appreciated.

Fast ans easy experience! Would recommend! Friendly and helpful staff.