Aldie self storage at 24195 Millstream Dr

Great customer service, Ms Sahar Younas was so helpful. The facility is super clean.

Incredibly clean units & awesome service!

Excellent unit and friendly staff.

Great place, SAHAR was very helpful and patient, walked us to our unit made sure the size works for us and most of all, made our move super easy and her reassurance that” storage is the last place you need to stress about, and I’m available if you have any questions” thanks SAHAR, we certainly need more people like you. 1000 times recommended Aldie location.

Sahar was fantastic explained process and took time to show me unit great service!

We had the best experience with Sahar she was so helpful and gave us all the information we needed about the storage.

October 2022 update. Guaranty has been taken over by Extra Space (funny enough a shop where I have other units). Today I stopped by for Halloween decorations and all was a breeze (I do note that Extra Space systems were always superior so am glad to have that back office - the facility is still clean and safe. Today I broke a couple of LED ornaments during my visit and though I could sweep it up I had no dustpan and bin. I stopped by the front desk to see if I could get some tools and Sahar (who I waited for as she was on the phone excellently dealing with another customer billing questions) thanked me for stopping by and told me thanks for the heads up but she would attend, no need for me to attend. I figured (knowing how C Suite works) that this deserved a rave review so management takenotice and reward. You have a competent (and sweet and polite) gem on staff. This is just the final reason that if you need space go to Extra Space Aldie. Keepup the top class work. Guaranty self storage, Aldie, is a go to place. I just had the new property manager, Lauren solve a problem (more below) and her her predecessor Tyler (who I like very much and also provides great service has moved up the chain internally which both validates my opinion and even more tells me that Guaranty knows these front line people are key. In terms of Lauren here is her great service story. In these times of Corona virus and no face to face contact things are even tougher so Lauren's success is more to be applauded. Knowing that times are tough but Guaranty is still trying to operate, I called the specific site between 9 and 5 on a weekday. Not surprisingly I got voicemail and left a number. In the meantime I called and asked for coverage and (not surprised) was sent to the call center (if you keep Lauren, your grm, you shoukd retrain Nadia, you call center cover). When I spoke to Nadia she said she coukd not solve and whrn I asked for a supervisor she said "no one can talk but complaint kicked upstairs". I just got a call back from Lauren, and though newly taking over from Tyler she solved everything. I am writing this review to commend her (a real asset - employee of the month) and because senior company management (hopefully including Tyler - congrats on the well deserved promotion) know that these reviews, especially from top reviewers are a key element to watch. I told Lauren after we finished successfully and efficiently, that she not only solved a local problem but she redeemed Guaranty (without her help this review - on Nadia - woukd have been scathing and negative). Employees like Lauren are key to success, please let her know her value and keep up the great work.

Looks nice

The female clerk is always professional, courteous, and delightful. Always helps me out whenever she can.

Excellent customer service