Extra Space Storage at 3810 S Four Mile Run Dr

I had a positive experience working with Tony, the manager at this storage facility. He was professional, approachable, and consistently helpful throughout my time there. Any questions or concerns I had were handled promptly and with clear communication. Tony keeps the property well-managed and organized, which makes a noticeable difference in the overall experience. It’s clear he takes pride in maintaining the facility and ensuring customers feel supported. I would recommend this location based on the level of service and professionalism provided.

Do not recommend. Unit price jumped from $125 per month to $229 per month without notice. I called in to get the balance on my account. I expected it to be in the $300 range with late fees. It was $784!! Rightfully, I was pissed. When I asked the clerk why the balance was so high, he said they sent me certified mail 3 months earlier to notify me. When I told him I've NEVER received any kind of mail from them, he insisted that I did. I asked him who signed for the mail, he changed his story to the price I was initially paying was a promo. I refuted that, so he changed it to "it's in your contract, we reserve the right to increase pricing based on supply and demand". I told him that was the dumbest thing I've ever heard, that typically happens for NEW customers or at a renewal point or when demand is actually high. I also asked why if demand is so high do they have so many vacant units. While I was trying to make the point that it looks like the increase is to just make up for the high number of vacancies, he interrupted and asked if I was going to "ever be quiet so I can talk". Almost doubling the price without notice is bad enough, but that combined with the clerk's rudeness and changing his story three times in a 10 minute conversation, I rented a space down the street at AAAA Self Storage. I have a larger unit at a better price, even with insurance included. Joe and Kent are VERY friendly and helpful. The location has multiple loading docks, plenty of space to maneuver a moving truck and there are no blind spots when exiting the parking lot.

UPDATE: While the review of the staff remains unchanged, the business has left a bad taste. I never received a notification that my monthly fee would increase by $100. You read that right, $100. I moved into that 10x10 space mid-January and already have increase of $100! I was already paying $185 for a TEN x TEN. No way I’m paying $285. They can get bent. I’m taking my business to Public Storage; $147 for the same 10x10. I had an excellent experience with Extra Space Storage after accidentally losing my keys and being locked out of my unit. Tony and Larren were both professional and personable throughout the process. They explained the steps clearly, verified my information quickly, and made what could have been a stressful situation straightforward and manageable. Their customer service stood out, they were super nice, courteous, and genuinely helpful. I appreciated how smoothly everything was handled, and I’m grateful for their support in getting me back into my unit without unnecessary hassle. 10/10 would recommend.

Everyone here is awesome!! Great service, great storage space, clean, it’s got it all!

Helped me cut my lock after losing my key