Fairfax self storage at 2944 Prosperity Ave

very good customer service,

Not only am I pleased with my experience with Extra space storage … my team and I were faced with an obstacle alike many in the storage facilities .. a locked storages unit with more than one lock..!! As a contractor my time is valuable and some times things happen before or during a job that make things difficult .. The storage unit was CLOSED the day and time we arrived .. Ms Carla Arrived promptly and turned a bad situation to a humorous .. yet enjoyable moment turn for the best.. by providing positive energy.. calming the owners of the storage down .. engaging convo to reassure us the job would be handled .. she came well prepared for two locks and upset patrons … and by the time she was leaving we were all satisfied with her presence .. Great Job Carla ~ 1StepCloser LLC

The resident manager Anika went out of her way to answer all my questions and concerns. She was both friendly and professional and Extra Storage is very very lucky to have her. The entire facility is such a step up from my previous unit at Public Storage. And from a safety standpoint it is hard to see how this building could possibly ever catch fire as it is all metal and concrete plus they have a sprinkler system… And a light inside my 5 x 15 unit! I expect to be here a long time and you should rent here with confidence! Prosperity Avenue/Fairfax. Try it you’ll like it!

I had a storage space on Lee Hwy at Public Storage that was more expensive, less space, and very dirty. This Extra Space Storage company is very clean, great customer service and Very clean!

I wish I could give more stars

They have nice and helpful customer service.

Setting up our account was amazingly quick and easy. Didn't even take a half hour out of my day. The people I spoke with were extremely friendly, and the prices are very reasonable.

I knew of this Extra Space location, thanks to a prior, though indirect experience. Well, I am delighted to report my own experience is just as positive! I did not have time to call ahead, or even look online. I showed up with hope and a trailer. The patient, kind, and knowledgeable property manager walked me through every option, and didn’t bat an eye as my children played with the extra office chair. She personally toured us through the facility, showing how all access worked. And then she helped me get my first load into the unit!!! Above and beyond!!!! I have been very happy with my experience, and can honestly and unreservedly recommend this Extra Space facility.

Dilsa was great help, amazing customer service, and very polite, my experience here was beyond expected

Dilsa was great and very helpful! Very happy with the service received.

Dilsa was wonderful and very helpful. 10/10

Wonderful experience. We wanted to take a look at the space we where interested in online and the property manager Dilsa gave us all of her attention. We were able to tour the storage facility and we where happy with how clean and organized the storage units have been kept. Dilsa made renting a unit very easy and assuring. Helping us different all the provisions in the rental agreement and contact. Thanks to Dilsa we were able to confidently accept the rental agreement and start using the storage unit same day.

One of the best shopping experiences, Dilsa did an amazing job helping us to find the perfect storage for our need, She is awesome very attentive and friendly. I highly recommend this place. It was clean and easy to access.

Professional and friendly service. Very grateful to Dilsa, The facility is always very clean and in perfect condition.

If you need storage, this place is great! I worked with Dilsa who is just simply the nicest person! She searched her entire inventory looking for the best deal for me and showed me multiple units and advised me on the best options for my particular needs. She was honest, friendly, happy, and absolutely wonderful to work with. Thank you Dilsa for all your help!! If you need storage and want great customer service, this is the place and Dilsa will make it happen! :)

We’ve had an excellent experience with our storage space at Extra Space Storage. From setting up our unit quickly and easily to the ease of access to our space, it’s been a very smooth process. When I lost my keys, they made the process of cutting the lock and securing a new lock very simple. The facility was very clean and well maintained. Would highly recommend!

Dilsa was awesome! So patient and understanding when I was not.

Dilsa was awesome, great customer service. She helped through fixing storage issues and shes handy with the lock cutter. Thank you, ??

The rental went very smoothly on the internet. At the facility, the manager was very helpful - explained everything about the contract and the accompanied me to my storage unit and explained the details of entering and locking the unit.

Professional and friendly service. Very impressed with Dirsa, the manager. The facility was very clean and accessible.