Fredericksburg self storage at 10 Leeland Rd

I am so happy with my experience here. Ian was great and helped me find what I needed. He was very professional and helpful!

Thank you Erica for all your help :)your the best !! Very perfessional customer service thanks again !

New to the area and needed a storage, found this place near by my house . Let me start by saying the customer service was excellent and also the process was very easy and fast ,literally took 20 minutes to get all paper work done and payment .. also very Reliable prices ,thanks again. I definitely recommend extra space storage to friends and family

Super helpful and courteous folks. They recently moved into the shopping center. Make sure to ask about their specials.

Great customer service! Manager was very helpful.

Seldom do I give out a rating of 5 stars but, since the latest ownership and management change, I have been impressed by the professionalism and customer service Extra Space Storage at 10 Leeland Rd in Fredericksburg, VA has provided. They earned my rating. As a customer in one of the largest climate controlled units since 2009, I have seen and experienced the other side. Poor management, ownership unwilling the keep the property up, climate control that wasn't, and lousy attitudes of staff. All that has changed for the better!

Rep was nice, knowledge, and a great help. Easy setup process.

I initially had contact with John at Extra Space Storage. John was very professional and delivered great customer service. He was eager to assist and able to answer all my questions. His hospitality had me return to Extra Space on Leeland Rd. and rent a unit. Upon returning, I met Ian Gebhart. Ian is a classy store manager and fine leader! He was highly professional as well and delivered “Hall of Fame” level customer service. As with John, he answered all my questions thoroughly and professionally.. I’ve rented space on and off for many years. These guys were the absolute best! They know people...they understand people...and they understand the old adage, that “kindness counts!” Being in the customer service business for 37 years, I understand the value of people helping people. I’d encourage the bosses of these men to take great care of them....simply because Ian & John are taking great care of you, the company, your brand, and most importantly of all, your customer! Thanks again for a great experience and exceptional customer service!

Spoke with John on the phone, he quickly and professionally got me into their system and ready to move into my new unit. All of my questions were answered quickly and completely leaving me with a sense of confidence in the staff who are running this facility. Looking forward to moving in!

Needed a storage facility. Called the toll free # for ESS. Spoke with a pleasant ESS CS lady in UT. She set-up a same day appointment at the ESS location nearest to me. Met with the local ESS rep, John. Well-versed in ESS offerings, and very personable, John expeditiously processed our storage unit request. BRAVO ZULU aka well done.

YOU CAN'T GO WRONG WITH EXTRA SPACE STORAGE

My Mom rents a unit there, so she know I'm in the process of moving that can be very stressful at these trying times. John showed me a unit and offered excellent service and wanted I to give it some thought. When I got home it didn't take me a whole lot of time to think about that this was the place I was going to choose. He was very professional personable( this was key for me) and I must say, because I work in the banking industry, I know how you can make a client or potential client feel so welcomed. Thank you John.

They are always nice and helpful!

Great experience, Ian was very knowledgeable and a great help with my storage rental. Very fast and efficient process.

It's sweet, you can store your junk in there and not get scrutiny from your spouse about how many teacups or bowling balls you own. It's a little pricey, but it's nice to know my Dale Erndhart memorabilia isn't far from home.

Signed up for a storage unit online, and later that day was already moving things in. John at the office was helpful and attentive and had a lock and key waiting for me. Highly recommend this place for all of your storage needs - the process could not have been any easier, not to mention the price was a third of what other places in town were asking for. They have my business!

The storage units were clean and well lit. Easy access to the units, gated lot for extra security, dumpsters on sight, which is very nice! Ian was very helpful in getting me setup in my unit. He was very kind, patient and knowledgeable. Thank you, Ian!

John was the best. We needed a small space for a reasonable price and we got that. Thank you so much Happy Holidays

I first called for a quote and talked to Kris. She was extremely friendly and helpful in finding me a large unit. I was then contacted by Ian and he helped me through the contract process without me even having to leave my home. It was a quick and easy process.

Great experience, John was very friendly and informative in which he answered all my questions. I instantly purchased a storage unit and plan to purchase another in the future.