Fredericksburg Self Storage at 10815 Courthouse Rd

I came to the office with my girlfriend had no idea about storage unit. Rodney explain everything to me. So I I felt comfortable in the process. I told him I need sometime to think it over. But I couldn’t believe how good the experience was so I called and rented over the phone with Rodney. Thank you for an amazing experience

Started renting over the phone. I wasn’t to sure so I decided to go in person. Rodney was so helpful I was confused with first first month free and the internet rate. But Rodney explain to me in detail. He was very patient with me show me my unit. Show where I needed to put in for the gate code. Rodney was extremely helpful.

Great Customer Service definitely recommend extra space storage

Excellent customer service 5 stars

Rodney made my experience easy and painless. very patient with me answering all my question.

Rodney was tremendously helpful

Thank you Rodney for helping us transfer into a bigger unit and asking question on the item we have. thank you again Rodney

Rodney was really helpful asked more questions then I was expecting but when he ask me those questions I realized I was storing more items so we both decided that a 10x15 would be the best choice for me. Thank you for your help Rodney

Thank you so much Rodney for taking my payment!

Great place to store all your household items. John was a huge help in getting me what I needed.

Sara Kelly is a terrific Extra Space Manager! Knowledgeable, helpful, and always with a smile Rent here you won’t be disappointed!!!

Best storage in every way. Excellent customer service and clean accommodation. I have used this extra storage for the third time.

Facility is well maintained and very clean and very secure. Easy in and out and have been renting at this location for approximately a year.

Friendly and great value

I recently moved, and Extra Space Storage was instrumental. My Realtor recommended this particular location. Setup was easy. I decided what I wanted online and requested it. The office called me, got my information, and gave me the code to get in the gate. They also sell locks, which I needed for my unit. After moving into a new house, we emptied out storage and I pulled my lock. I got an email stating my move-out experience was complete. I called to confirm there was nothing else to do. We had a unit equal to a 1 1/2 car garage on the second floor. The equipment (elevator, lobby door, etc). periodically breaks but is fixed quickly. I only have two comments: -There are only two carts available for the building my unit was in. They are not always present. People seem to like to take them to dark corners of the building and keep them there long term. Accessing the unit on Saturday especially can cause you to manually carry everything because neither of the two carts is available. The rest of the week is not as busy. -I was told the gate was open during business hours. This is not the case. Sometimes it is, but most of the times I accessed the unit, it was not. You have to enter your gate code to enter and exit the facility. All told though, it was easy and I appreciate it.

I recently spoke with Sarah at the Fredericksburg Self Storage located at 10815 Courthouse Road. Conversations on the phone can sometimes be difficult but over the years, Sarah is always pleasant, very professional and has a positive attitude that makes me feel important. Thank you again Sarah for your assistance and thank you for your patience. You deserve more than a five star rating but an increase in pay. Take care and be safe.

My associate John provided me with outstanding customer service!!! He was polite, answered all my questions/concerns and also provided information in detail. He was definitely knowledgeable about his job and the company he works for. He even displayed a smile behind his mask...thanks John for making my storage experience great!! Please stay safe. ??????

If you want excellent customer service by knowledgeable employees who always give you the benefit of the doubt while treating you with the upmost kindness and respect, then John and Sarah are for you!!!

This place is absolutely wonderful! Sarah was extremely helpful and went out of her way to make sure we had a pleasant experience. Definitely would recommend!

Clean. Nice security. Good rates. Very happy with everything.