Kiara helped us out, excellent costumer service, great prices on storage units . Would definitely recommend

The people working there were very helpful and nice, Pricing was affordable.

Tammy and Keys made our experience very pleasant and was very helpful.

Tammy and Keys are the best 100%!!! They were more helpful than I can imagine!!

Great customer services

Mrs. Tammy’s customer service was extremely outstanding! She made my move into storage stress FREE. She was so helpful, friendly and her customer service was amazing! If you are searching, search NO MORE! Extra space storage is the place to be.

I must say Tammy Kelsy customer service was Great. Prices are reasonable. And it's a every clean environment.

Tammy was the greatest. I had a wonderful experience. Came in and was done in no time. I will tell everyone about extra space storage and Mrs. Tammy. Yaaaaaaa??

Tammy was awesome very helpful wonderful person

Great place to store your stuff.

kiara is awesome! we were in a panic and did not know what to do and she saved the day for us. I highly recommend extra space storage and if possible go to 1141 w pembroke Avenue and see kiara.she is awesome! Great job!

Awesome place!!! Very reasonable pricing!!! Awesome Customer Service!!!

Tammy Kelsey was super friendly and super helpful. We were exhausted by the time we first arrived but her sweet personality made us feel good knowing we were being treated well and our belongings were safe in a clean and secure place.

We were looking for a climate-controlled storage, the storage unit we were looking for was offered at their sister location but the size and type of storage unit was just fine especially if it was located inside. Kelsey was extremely helpful, I had a great experience.

Tammy was nice and friendly with a smile

I NEVER do these reviews but i had to this time. The BEST customer service ever...Above and beyond!!

Property manager Kiara was really nice and knowledgeable about the units. She answered all questions and got me all setup to move in !!

Tammy is very professional and nice and always courteous and her Keys offers the same excellent service! As a long time renter since 2003, Extra Space Storage is clean and offer the best of the best service! Check them out and you will be pleased! Thank you as always! Anthony Johns Loyal Customer

Very clean and the young lady in the office was a pleasure to deal with.

Bottom Line Up Front: This storage facility is the best and nicest facility I have seen in 5 military moves in the past 15 years. The staff is kind, courteous, professional, and the facility is so well kept up that I would have felt comfortable eating anything that had fallen on the floor. And all units are on ground level! Layout on this facility is excellent, and the most you will have to walk is 50 ft. Here's the long version: Late in the afternoon on a chilly Saturday, after several exhausting days of packing and moving, I rolled into Hampton, VA. I had made a reservation at another storage facility, and within a few minutes it was apparent that the other facility was sketchy, unsecure and had a terrible layout. "No. Just no," I said to myself. But it was 4:45 on a Saturday afternoon, and I had a truck full of 51 years of personal possessions with nowhere to go. In desperation I offered up a prayer to Siri, Me: "Hey Siri. Find a storage facility near me." The voice from heaven replied ... Siri: "There is an Extra Space Storage 1.2 miles from your location. Would you like me to call?" Me: "Yes!" Siri: "Calling Extra Space Storage." ESS Central Reservation: One ring. "Extra Space Storage. This is (the sweetest voice I have heard in days.) How may I help you?" (Wow, they even use correct grammar!) Stressed Out Me: "I'm in a terrible bind. I just arrived in Hampton, Virginia, and the storage facility I had arranged is a disaster. Do you have any units in your Hampton. I need to rent it TONIGHT, and I know you are closing soon. Can you please help me out? Please!" Angelic ESS Customer Service Rep: "Sir, we have three units available. I'll put a hold on all three of them for you. I'm also going to call to the facility right now and tell them to stay open for you. Can you get there in the next 15 minutes?" Elated Me: "Yes, I am on my way. Thank you! Thank you! Thank you!" Angelic ESS Rep: "You are very welcome (I can hear her smile through the phone.) The name of local agent who will help you is Keys. I will call her right now." .... Stressed-out-by-relieved me drives 1.2 miles to other ESS location .... Siri: "You have arrived at your destination." Frantic Me: "Hi, my name is Dave and I just talked to (Angelic Customer Service Rep) who said you have a unit for me. Are you Keys?" Calm, Smiling Keys: "Yes, Sir! Let me look up your reservation .... I can see you are in a hurry, so we'll get this done as quickly as possible, and then I will email you the contract to docusign by Monday. Will that work for you?" Within 5 minutes all the paperwork was complete, I had a unit number, a gate code, and a new, shiny cylinder lock (I think it cost me an extra $15). The layout of this facility was excellent -- no stairs to climb, no elevators, sparkling clean, well lit. Keys even stayed late and walked by as we were unloading to make sure were were doing okay. Within 40 minutes, 3 of us were able to unload a full 20 ft truck, close the door, and throw back some pizza and beer after a long day that ended much better than expected. On Monday morning I had a couple of hiccups in signing the online document (my fault for hitting the back button when I shouldn't have). I called Keys, and she remedied it immediately. From the bottom of my heart, THANK YOU TO KEYS AND THE ANGELIC CUSTOMER SERVICE REP!!!!! You are true professionals and treated me 10 times better than I expected. Keys, your attitude and professionalism are rare and enviable qualities that will make you successful at whatever professional path you take. Angelic Customer Service Lady, I am grateful that you heard the anxiety in my voice and responded in the most helpful way possible. Your calm, quick action won a customer, lowered my blood pressure and saved me hours of work and possibly hundreds of dollars in overage charges on my rental truck. Use this facility!