Reston Self Storage at 12260 Sunrise Valley Dr

Allan is wonderful. Very clean, safe & affordable storage space. Easy & secure access.

Alan was very helpful.

Best place to to store your stuff. I stored my car for a month and Allan helped me out to even unload the luggage and navigated to my unit. Best place to store. I will definitely come back here.

Service was great.

Reston Extra Storage saved me! Their property is expansive and has really great features. Allan is lovely and super accommodating.

The staff is super helpful and nice. I had a chaotic move and they made the storage move in really easy for me and the movers!

The site manager deserves 5-stars: helpful, friendly, readily available if you have questions. I have nothing but good things to say :) Also for being a storage facility, I thought it was kept pretty clean and in pretty good condition. Units are in good shape, well lit, easy to access... I did see that there were a lot of comments about the facilities, but honestly, they seem comparable to most similar storage facilities in the area. Just standard units with various sizes, indoor/outdoor/temp controlled options and garage doors style openings. More importantly, the temp controlled area doors were always closed in my experience, which is reassuring, because you pay a higher rate for that. During business hours (when staff were onsite), I would occasionally see the gates were left open, but never doors. I don't know if that was for staff to have easier access, but I never experienced that after hours. I would also say that I felt the site Manager (or corporate?), were very prompt in communication. There was a sprinkler that had gone off somewhat near my unit and I received prompt notification about the incident and to come in to assess any damage to my things (I pay for insurance each month). The actual sprinkler was not in my row of units or on the same end of the rows, but I appreciate being notified so that it wasn't a surprise if I came in and there were issues. I give the overall experience 4 stars because it did become very pricey and it seems the only way to avoid these price hikes is to just move your stuff to a different storage facility (and who needs the hassle?). I had stored my stuff here for 4 years in a 10x10 indoor, temp controlled unit. I will be transparent about my pricing experience: Jan 2020: $290 Jan 2021: $296 July 2021: $345 April 2022: $390 August 2023: $393 May 2024: $454 The May 2024 jump was pretty larger and more than I was willing to continue to pay and I did contact the business directly to work out a deal for a few months until I ultimately down-sized enough that I didn't need it (It was very easy to cancel, no fuss). I just want to point out that it was never double and I was always notified in advance off the next month rate increase. I don't agree how the corporate-levels of these facilities operate. It does drive up prices unnecessarily, randomly and by jumps that are hard to manage. I do think there are scam-esque qualities, but that is an economic policy argument and note a review :) So suffice it to say that overall, storage is pricey, but this was a very nice facility and experience overall.

Alan was great, very flexible and cooperative. The pricing was very reasonable. I would definitely recommend ESS in Reston.

Good service

Allen was fantastic to work with! As the manager, he went above and beyond to answer all of my questions and ensure everything went smoothly. His customer service was outstanding—super helpful and accommodating every step of the way. Highly recommend!