Richmond self storage at 8025 Midlothian Tpke

New to this but was impressed by the person who told us about it when we arrived there. (Tiana Scavone) Also heard her handling calls and situations from people with various issues and she seemed to be very pleasantly making every effort to explain all options for their various situations fully in an earnest effort to help existing clients, while meanwhile also helping those of us in the office. Left with a positive impression of the place.

Tiana was great to work with. She shared all the information regarding my unit, did a tour and took the time to keep me informed on the availability. Thanks Tiana appreciate your help

I am pleased with the service I received today

Associate went above and beyond to take care of all my needs and was extremely satisfying and refreshing to have somebody care like that she was very Respectful and nice and courteous I would Definitely recommend her for a raise

Tiana has great customer service and very friendly. Have been with this storage unit for years, she's the best worker yet!!

A quick, easy, and friendly process to get rented! Tiana was very helpful. ??

Tiana Scavone was very helpful and professional. I received great rates. Thanks

Tiana is really nice and helpful with everything!storage units are clean

Very good customer service from Tiana??

Great service clean

Tiana was pleasant from the moment we walked in to the moment we left. She is friendly, thorough and upbeat. She was a bright spot in my day! Thank you, Tiana!

Tiana Scavone, the store manager: was very professional, very patient and pleasant. She told me everything I needed to know. Excellent customer service. I would gave her more stars, if Ican a 10....Thank you very much Tiana!!

Tiana was very helpful. I told her what I needed and she was able to accommodate my needs. She even recommended the senior discount which was a wonderful surprise.

Tiana Scavone is awesome! She had great customer service and took her time answering all of my questions. I would definitely recommend everyone to do business with Extra Space. The prices are also responsible and have space for every need.

Great place but for some day that day the lot was a little trashy

Tiana was very helpful with a nice personality. She was easy to talk to and knew what she was doing. I highly recommend!!!

Great customer service, Tiana was great help today :)

I had a pleasure to work with Tiana, she was extremely helpful! Hire more employee’s like her

Had a virtually immediate (and unexpected) need for a space and Tiana, and her Extra Space Storage team, provided me excellent and prompt service securing a space.

Turned my storage nightmare into a breeze: Steven was a wonderful and very easy person to work with and helped work out an issue I had at another facility. I would highly recommend Steven to help with any of your storage needs. I however would most certainly not recommend Kyle located at the mall drive location. He does not know how to talk people or handle situations and was very unhelpful. I originally rented a storage facility at Kyle’s location on mall drive but instead of a 5x10 unit they gave me two 5x5 units that wouldn’t fit my furniture. When I called him to get a resolution his only option was to upgrade to a different unit that would have costed me a lot of extra money. I don’t understand why they didn’t tell me they didn’t have 5x10 units available and why I didn’t get a follow up call after booking to verify that I was okay with two 5x5 units. It’s almost felt like a bait and switch. He has no customer service skills and is rude and very unhelpful. I would recommend not to use any storage facility managed by Kyle or you will end up with something that’s useless and waste time and gas. I can’t recommend Steven enough but steer clear of Kyle. Overall I’m still giving five stars though because stevens level of customer service and attentiveness to my storage needs.