Richmond self storage at 8025 Midlothian Tpke

Great customer service, Tiana was great help today :)

I had a pleasure to work with Tiana, she was extremely helpful! Hire more employee’s like her

Had a virtually immediate (and unexpected) need for a space and Tiana, and her Extra Space Storage team, provided me excellent and prompt service securing a space.

Turned my storage nightmare into a breeze: Steven was a wonderful and very easy person to work with and helped work out an issue I had at another facility. I would highly recommend Steven to help with any of your storage needs. I however would most certainly not recommend Kyle located at the mall drive location. He does not know how to talk people or handle situations and was very unhelpful. I originally rented a storage facility at Kyle’s location on mall drive but instead of a 5x10 unit they gave me two 5x5 units that wouldn’t fit my furniture. When I called him to get a resolution his only option was to upgrade to a different unit that would have costed me a lot of extra money. I don’t understand why they didn’t tell me they didn’t have 5x10 units available and why I didn’t get a follow up call after booking to verify that I was okay with two 5x5 units. It’s almost felt like a bait and switch. He has no customer service skills and is rude and very unhelpful. I would recommend not to use any storage facility managed by Kyle or you will end up with something that’s useless and waste time and gas. I can’t recommend Steven enough but steer clear of Kyle. Overall I’m still giving five stars though because stevens level of customer service and attentiveness to my storage needs.

We had a great experience. Moving is never fun but your staff made it easier. We hope we can clean out our unit but we'll enjoy using it while we can.

The employees here are very friendly and helpful and the prices are decent for the spaces. I will definitely rent here again if I have future need for storage!

I spoke with Tiana Scavone today and she was very professional, friendly and super helpful! I felt like I was talking to a friend!??

Tiana was really helpful and professional! She was able to answer my questions and give me a prompt response when asked. Had a great experience with this particular location!

Great Experience, Very Knowledgeable Feels Homey! Would Recommend!

Tiana was very friendly and helpful. I definitely recommend anyone to come here for their storage needs.

The office staff, at this location is THE BEST. Her customer service is very commendable. She helped me with ALL my questions, showed me multiple size units. Because, it was my first time getting storage, I had no clue on what I needed. Keep up the good work!!!!

Staff are always helpful and courteous. They made me feel as if my personal information was safe and secure as well as the items I've stored in the facility. Thank you.

I love renting with extra space. I came up there to get moving boxes she let us pay for 2 and gave us 3 FREE. Talk about customer service. They are quick and reliable

Tianna was very professional and friendly. Great customer service and knowledgeable about all of my questions. I feel very secure with choosing ExtraSpaceStorage. Thank you!

Tiana was very pleasant, patient, and knowledgeable while we were inquiring about their storage services. Thank you, Tiana !!!!

Have excellent customer service skills and they are very good people to work with trust they won’t let anything happen to your items in the storage.

Tiana is wonderfully patient! Great employee!

My experience today is one that only comes once in awhile with the people you meet who tried to help you. Tiana was incredible in everything from the beginning to the end explaining taking me around in a golf course cart save me many different units. I settled with and 8x10 unit. Not only is Tiana knowledgeable it has an incredible personality exceptional for this job this is the kind of people that we need in these jobs and I appreciate the company believing and customer service first. As I leave this I'm hoping that you the people who see this we'll read in between these lines and see that this is the place to do business with. Richard and Leslie Williams

A particular employee, Tiana made my experience very enjoyable. She is very friendly and would stop to say 'Hi' and have small chats with me and my mother while we were there from time to time.

Great customer service. Tiana helped me and she was very polite and professional.