Richmond self storage at 7000 Hull Street Rd

Service was outstanding Fast a reliable

Guys were very helpful and professional . A very pleasant experience

I entered your facility and was automatically greeted with a smile and a hello welcome to Extra Spaxe Storage today how can i help you today young lady. Daniel treated me with kindness and respect. Hes very outgoing and also very knowlegable. Great guy to deal with. Kind and very pleasent atmosphere. I felt like i was treated lime a queen. If Daniel isint ths manager he definately deserves that title. I told all the employees I APPRECIATE YOU. Its 3 words and it needs to be said to all emloyees. It makea them.feel wanted and reapected. It honestly needa to be said more often. I rate Daniel a 10 plus. He deserves a raise and im not talking about a step ladder. WONDERFUL EXPERIENCE!!!! Ill highly recommend Daniel to everyone i know.

Daniel was very helpful, from beginning to end. It was a very good experience all around.

I came in and Daniel was very knowledgeable and professional! He helped me get to what I needed right away and the process flowed very quickly and easy! Definitely will be coming back for my future needs!

Using Extra Space Storage at 7000 Hull Street Rd has been an excellent experience for me. They have been prompt and helpful in all my needs. Should I need to rent out storage space again I would not hesitate to come back here.

Great location, reasonable pricing, and fantastic customer service! Steve is quick to respond to questions, knowledgeable and customer focused!

I didn't originally intend to have my storage here as long as it's been here but time flies, life happens & here I am, over a year later. Everybody that I have encountered at this location since day one has been exceptionally courteous, kind, helpful, and knowledgeable. A special thank you to the manager that they have now, he is fantastic.

Amazing! Very state of the art! I love how they have the kiosk in the lobby as a self serving option. The customer service from Mr. Daniel was A1 ! ! He explained everything and was very patient throughout the process! Hull street RVA Location was the best price around too! The entire place looked so new and the color was everything! My storage is a climate control and I love how the unit has doors with a magnetic lock to hold door open.. as u enter in and out your hall way. It’s for the main door.. to enter the building to storages rooms. No more looking for something to keep the door open. I’ve rented from a lot of storage places and this one is the best by far! I love it here! A1 service too!

Steven were so helpful he helped us out even though the office was closed for the day he was able to cut a lock for us and it helped us out of a huge bind.

Turned my storage nightmare into a breeze: Steven was a wonderful and very easy person to work with and helped work out an issue I had at another facility. I would highly recommend Steven to help with any of your storage needs. I however would most certainly not recommend Kyle located at the mall drive location. He does not know how to talk people or handle situations and was very unhelpful. I originally rented a storage facility at Kyle’s location on mall drive but instead of a 5x10 unit they gave me two 5x5 units that wouldn’t fit my furniture. When I called him to get a resolution his only option was to upgrade to a different unit that would have costed me a lot of extra money. I don’t understand why they didn’t tell me they didn’t have 5x10 units available and why I didn’t get a follow up call after booking to verify that I was okay with two 5x5 units. It’s almost felt like a bait and switch. He has no customer service skills and is rude and very unhelpful. I would recommend not to use any storage facility managed by Kyle or you will end up with something that’s useless and waste time and gas. I can’t recommend Steven enough but steer clear of Kyle. Overall I’m still giving five stars though because stevens level of customer service and attentiveness to my storage needs.

Daniel was very informative and helpful, I rate his customer service a 10 out of 10 .

Clean storage. Friendly customer service.

Daniel was very kind and helpful!

Daniel was super professional and a easy to work with. Would use again!

The staff was so helpful and efficient and the storage units are impeccably clean.

Steven was very helpful and went out of his way to make sure all my storage needs were met!

I spoke with Daniel the Site Manager and he was great & quick. His customer service skills were brilliant & assisted me with everything I needed.

I have rented her several times over 10 years and Daniel was the most professional and helpful rep I’ve had this far! Thank you for all your help, it appreciated!

Daniel was great! Answered all my questions. Great customer service! Need more people like him!!