Richmond self storage at 5202 W Broad St

long time resident.....have managed to consolidate and down size units twice now. Valerie was a huge help in making the move painless and transferring lease/payment method etc. Highly recommend Extra Space!

Valerie was a God send yesterday.She took the time to look at what I needed to store and found exactly what we needed at her other site .She did the paperwork and everything. Once we arrived at the other site we were met by William the other site manager.My experience with the both of them was Excellent.!!!!!!

Reserving and renting a unit was prompt, efficient, and friendly. Electronic signing of the lease made the online process simple and quick.

Amazing staff and quick service. Steven is friendly and professional. Will highly recommend

The team was courteous, knowledgable and helpful; the location convenient and the facility modern and clean. Would recommend this entity.

And all the years of my renting from storage units Extra Space Storage They have gone above and beyond to help me in all my Situations management needs a standing ovation and pay also For the dedicated care and commitment to keeping my items safe and secure at all times thank you you guys see you in the future keep up the good work.

Valerie and the team at Extra Space Storage were courteous and wonderful to work with. The service was amazing and Valerie is perfect for this introductory role for any new customer! Thank you for making the transition easier!

I came by just to ask a few questions about the units. Valerie's customer service blew me away. She was amazing and had an answer for ever question I asked...very knowledgeable! If I decide I'm going to need a unit I will definitely be back to see her. Thank you Valerie! Keep up the great work!!

I have rented a storage unit at Extra Space Storage for over 6 years. Dana and Valerie were incredibly friendly, professional and helpful today. After being unable to locate my keys, they worked for almost 1/2 hour to get the storage door opened. It was incredibly hot and humid outside, yet they were determined to help me get inside! Thanks so much!

Customer service is fantastic. Valerie stayed late to help me with a big move after a late day at work. They truly go above and beyond for their tennants

Steven was extremely helpful and professional. He went out of his way to make sure all my storage needs were met!

Very fast check in, friendly staff and convenient location. Rates are slightly higher but not enough to make me upset.

Valerie was very friendly and willing to work with me on my storage unit lease patiently over the phone. Honestly, good costumer service makes my day! And she was upfront about costs, policies, possible set backs, etc which I appreciate. ‘Twas an easy process! 10/10 would recommend :)

Steven with extra space was very helpful. Although I didn’t end up needing a storage unit my experience was extremely pleasant and I felt taken care of the entire time. Steven was polite, resourceful, and knowledgeable.

(Translated by Google) This place is excellent. Customer service, facilities everything in general. I recommend it 100% (Original) Este lugar es exelente. El servicio al cliente, las instalaciones todo en general. Lo recomiendo al 100%

Great phone service, super nice people! William was great with reservations and was helpful in curating the features, and Shawn was awesome in helping me pick a unit type and forwarding my order. Thank you so much for letting us store with y’all!

Will has been amazing, personable and thorough!! And during a stressful moment of my life!!

Will was superb and gave me amazing customer service. He made the process quick and easy.

Will was very helpful in explaining the size unit I needed and the cost of the rental options.

The person I talked to about storing my furniture was very knowledgeable. He shared some options with me so I could get the best rental rate and amount of storage.