Woodbridge self storage at 3318 Old Bridge Rd

Personable staff who helped me figure out what I needed as a first-time user, and the process for using the storage units at move in. They were also superb when I needed to move out. Clear communication. Answered the questions I had to my satisfaction. Good problem-solving.

Process is vey simple but the customer service is great! Facilities are clean. Provide carts to assist from car to o indoor transport—score! Kristen is the best! Throughout the entire process she answered all questions and was very courteous!

The customer service was a five star….

The Manager, Kristen, was very pleasant and helpful in discussing all the options regarding possible unit size, location, and pricing so I could determine the best unit for my needs. She “walked” me through the online contact process which made it quick and easy. I was able to see the unit prior to signing the contract. Excellent service.

Has been keeping my stuff safe for years now I truly thank them for being one of the best and affordable also!

Kristen was very helpful and kind I thank her for her assistance.

Reasonable prices and great customer service!

Kristin took the time to understand my situation and skillfully guide me through the rental process. She walked me through the contract process after showing me a very suitable unit. This type of customer service is what encourages people to recommend your facility to anyone needing a storage space. I certainly will not hesitate to do just that.

Kristen is so nice she got me through this process pretty fast highly recommend s da

I am happy to say that the space I rent at extra storage space is a good unit. Kristen had treated me well and help me out a lot in picking a good unit for a good price and deal. With that being said when someone comes in for a unit I advise you to see Kristen cause she will more then help anyone out that comes in. Just say Ricardo Otero sent you.

I was forced out of my beautiful Lake Ridge rental home at beginning of the pandemic. I was able to get discounted rates, set up account and was assigned a unit number very easily online Wonderful website. When I arrived clueless as to where to go or what to do, I called the office and a very efficient employee hopped in the golf cart and gave us a complete orientation and answered all our questions. They really go out of their way to help. We had a lightbulb burn out and a lost key to lock situation and she took care of us right away. It's nice to see a company that has such wonderful employees when most people never actually meet them...that's a fantastic compliment that your rental unit Manager is very efficient and everything is running smoothly.

Good customer service.

Very professional. I called same day & they checked for availability, had an open storage unit and I was able to move my stuff in. When I got there to move my stuff in the space was cleaned and ready to move-in.

Extra Space Storage was great but like all of these storage places, dont forget that insurance requirements will bring the monthly cost much higher than what you expect.

Extra Space Storage exceeded my expectations. Convenient, clean, secure and reasonable and next door to a great pizza place. What more could you want.

This Extra Space Storage is great! Customer service is excellent and the facility is well maintain. I used the location for a month and I’m really impressed that I would use then again if I need to. I friendly, Family, and customer to customer recommend this location.

I've had a pleasant experience storing my items with Extra Space Storage. I temporarily stored my items for a few months before moving to another state and they made the process pretty easy upon my move out. I would definitely recommend the Lake Ridge location for anyone living in the Northern VA area.

Posting for my Boyfriend Vic. He rented a storage space and paid in cash. However, he did not realize that he had over paid them. Mrs. Kristen Nichols tried and tried to call him. She finally was able to reach him and he had not realized that he gave her 200 dollars extra for the storage rental. Mrs. Nichols was finally able to reach him to return the money. Excellent Service, Good and Honest! I will definitely recommend this storage space! Thank you Mrs. Nichols??

The staff was beyond pleasant and very professional. The process was quick and seamless. I would definitely use their facility again.

Extremely clean, with a bit of a Tardis feel to it. If you're a Dr. Who fan, you'll know exactly what I mean, if not, it's a reference to the fact that the place is a lot larger on the inside than it appears from the outside. ?? It seems to be efficiently operated and is temperature controlled.