Barb
September 7, 2026
I wasn't impressed with your company. I was a customer of Lyons storage for years. They keep their rates reasonable. The first thing you did is up my rates very high. $80 a month then 6 months later another $80. I had 2 storage unit. I moved one unit to another facility. For $100 less a month. You did put out mouse trap boxes. You have not fixed the exit security box so you can read it. Hopefully by next summer I will have my unit cleaned and no longer be a customer of yours. I'm 73 this past month they finally gave me a Sr discount. My unit when from appox $150 to over $300 per month. So I don't have any thing positive to say about your storage facility.
We're truly sorry to hear about your negative experience with Extra Space Storage, especially regarding the rate adjustments for your storage units and the issues you've encountered with the exit security box. We understand your frustration, and we regret that your overall experience has been so disappointing, despite the recent application of a Senior discount. We want to ensure our customers have a positive experience, and we'd like to discuss your concerns further. Please contact us directly at 888-STORAGE so we can assist you. Thank you, Barb.
Extra Space Storage (9/7/2026)
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