Vancouver self storage at 2625 SE 165th Ave

From move in to move out, the staff at this facility made everything easy. I've rented at other storage facilities before and this one was by far the best. They didn't require any unnecessary things to move out, and were able to help me arrange everything necessary to do so in a 20 minute phone call. I would gladly recommend this storage facility to anyone in need of one!

Suddenly, I needed a storage unit. I preferred heated and an indoor situation. The website was easy to use. Online reservation with no money upfront is allowed. Immediately I received a note from Extra Space Storage confirming the order. Along with the confirmation was a contact name & phone number. I called the number & spoke with a live person. He let me know that the storage unit would be held & ready for me until I was ready to use it. There was an amount of time specified that it would be held. The next day, I went in to follow up & sign paperwork because I found a moving company that was available to move my items within days. So far, excellent service. The storage unit looks clean.

I was helped by a very professional and knowledgable individual today and would like to give her a shoutout, I just don’t know her name… Thank you for turning a normally stressful situation into an easy and productive one! Will use this facility again in the future if it is needed.

Devin Nelson was courteous, fun, helpful and very professional. He made our visit go smoothly as we transitioned to a larger unit. Extra Spsce Storage made a fine choicein bringing him on board. Great job Devin.

too expensive…

Devin is absolutely genuine and helpful. The area is clean. The storage buildings are well lit and music is playing all the time. The music makes the whole experience feel more safe and less like a horror movie with empty endless corridors. Carts for moving items are clean and easy to find. The entire place feels safe.

Devin took the time to show me the different units for my new set up. I felt like a was on a tour On the Street of Dreams. I could eat food that dropped on the floor in this establishment.

Mckenzie has been amazing... Professional, efficient, kind, & super on top of details that I would’ve missed- Many storage units are comparable, but management/staff really sets places apart & these guys are blessed to have her! Returning to edit my review- Devin helped me today during my move and has been awesome… Still very impressed with this place but the staff is the best!!!!

McKenzie was amazing! She was friendly and very thorough and had us in, showed the unit and signed up with in 10 min. Thank you!!

Such a huge facility always kept clean.

After comparing several places, I'm so glad we went with Extra Space on 165th! Their website was easy to use and navigate; applying was easy peasy. Our unit was clean and easily accessible. More importantly, customer service was/is exceptional (thank you, Devin, who promptly and thoroughly answered my questions!!) Highly recommended!

One word review: EXCEPTIONAL. We're first timers, and I have to say, I think we lucked out on choosing Extra Space Storage. Super secure. Super clean. Super helpful staff (YAY, Mackenzie!) Moving in was easy and, quite honestly, I couldn't hope for a better experience. Choose them. You won't be disappointed.

By far #1

Fast, Friendly & Professional

The customer service here is amazing. Above and beyond for sure. Place is clean and well maintained. Very safe facility. I feel like I don’t need to worry about my items.

Really kind staff who want to make it easy. Even upon moveout, I forgot to call and cancel in time, and they made sure to call me before my autopay went through. I have no idea how they even knew, but the extra time taken to make sure I wasn't charged was above and beyond. If that's not customer care, I don't know what is! Clean facility too :)

Derek and Makenzie are amazing. 100% recommend Extra Space Storage. Clean building inside and out. My only 1 star would be the exit and entrance key pad is too far back and you can't reach it from my carand the exit is to far back and at a bad angle on the curve. On rainy days, that's not fun. Other than that, 100 Super Stars!!!!

The staff I have been in contact with when paying my bill for the last year have been reliable, comfortable and motivated to help. I appreciate your teams help! I never have an issue getting into the building to access my unit. The property in and out seems to stay quite clean as well which is a major plus. The only thing I wish could change is having the rates be more affordable, maybe even having the price locked in for long term customers especially.. overall, I am satisfied being a customer of extra space storage.

I’m moving from Phoenix to Vancouver. The customer service is on point. Every time I was going to call them. They called me! Even before I could pick up the phone! They were very straight through and easy process. I would recommend to anyone!

Great customer service!