Keith
The hours of availability on this unit are terrible and poorly advertised when signing up since there are so many other storage units in the area. There was a fire in the unit and I was told i was not allowed in the building until further notice then no notice was given however they continued to charge me even though I could not remove my things and close the unit. Did not notify me that I was allowed back as they said they would and refused to refund me the month, which was charged at a higher price than I had signed up at, because they said I had access to the unit. even though their last message stated I did not and I would be notified. really poor experience both getting in and out with the small hourly window and this to close it out. please spend your money elsewhere.
We are truly sorry for the frustration caused by the fire incident, the lack of communication regarding building access, and the billing concerns that followed. We sincerely apologize for the poor experience, including the rate discrepancy and failure to notify you when access was restored. We want to make this right. Please reach out to us directly at 888-786-7243 so we can review your situation and work toward a fair resolution. Thank you for bringing these issues to our attention, Keith.
Extra Space Storage (6/26/2026)
Google Review
