beatriz
August 7, 2026
DO NOT TRUST THIS STORAGE FACILITY WITH YOUR BELONGINGS! There was a fire at the facility, and I lost absolutely everything I had stored there. To make matters worse, the facility’s own employees threw my belongings into a dumpster after the fire. I was there but could only watch them and cry, I lost stuff that belonged to my late son, and all they said was “we are sorry for the inconvenience “. I was then told to deal with the insurance company myself. After losing everything, I was offered only $2,000 for ALL of my belongings. That amount is completely unacceptable and nowhere near the actual value of what I lost. I trusted this company to keep my belongings safe, and I am extremely disappointed with how the entire situation was handled. Absolutely terrible experience. I would NEVER store my belongings here again. Think twice before trusting this company with anything valuable.
Beatriz, please accept our apologies for your devastating loss, especially your son's belongings. Please call us at (781) 938-1093 to address your concerns directly.
Extra Space Storage (8/7/2026)
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