Jay.
The staff was very accommodating during a hectic move and having to switch units for a bigger one quickly. The initial phone call to get the unit went extremely well. I am healing from being physically disabled and suffer chronic pain so they were able accommodate me to a unit that was most accessible which was huge help. At that time all I could do was push a cart and pull a wagon. I'm blessed to have family that was able to help and it was much easier on them as well. I love the remote access and the app is straight forward. The manager Andrew is very quick and responsive. Very professional. They also take exceptional notice of units. For instance, I had to zip tie my door because I had lost the lock in the unit and didn't have the strength to do any more work. I received a call in the morning that the lock wasnt there and was asked if I was aware. To me that was a very positive question because they were making sure I knew there was a security issue. Had they not said anything and I forgot, someone could easily access my unit. Luckily I just had to get a new lock until I was able to locate the original. They understood but that kind of attention for their customers privacy and security is something I have to give a special mention of. The zip tie was merely for me to see if someone unauthorized went in while I was resting and getting a new lock. Kudos for their diligence. Awesome place for storage.
We are grateful for your kind words, Jay. Andrew and the team's attentiveness to your accessibility needs and unit security reflects our commitment to every customer.
Extra Space Storage (8/12/2026)
Google Review
