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November 6, 2026
DO NOT BE FOOLED BY THE CHEAP INTRODUCTORY RATES. Extra Space Storage operates on an aggressive, calculated bait-and-switch pricing model known as Existing Customer Rate Increases (ECRI). They lure you in with a low monthly rate, wait until all your heavy belongings are packed into the unit, and then hit you with massive, unprompted price hikes within 3 to 6 months. They know moving requires renting another truck and taking an entire weekend of back-breaking labor, so they bet that you’ll simply swallow an absurd 30% to 100%+ rent increase instead. This predatory behavior is so systemic that regulators stepped in. In 2026, the New York City Department of Consumer and Worker Protection (DCWP) hit Extra Space Storage with a $1.7 million settlement over deceptive bait-and-switch pricing, unauthorized junk fees, vermin infestations, and wrongful lockouts/auctions of customers’ belongings. If you rent here, your rate will not stay what you agreed to. Go support an independent, locally owned facility that offers stable, honest pricing instead of corporate extortion. 1/5 stars.
We take concerns regarding our rental rates and pricing practices seriously, and we apologize for any frustration or disappointment you experienced. We aim to be transparent with our terms and value feedback regarding how our pricing is communicated. Please reach out to us at 888-STORAGE so our team can review your account and assist you directly.
Extra Space Storage (11/6/2026)
Google Review