Birmingham self storage at 3454 Lorna Rd

The facility is well maintained and clean however the staff member that my wife and I have interacted with is not as pleasant. When we call the facility to ask a question she is rude to us because she is not in the office but on the grounds. We understand she has other responsibilities but we do not know when she is not in the office versus when she is not. Our first interaction she was very rude and told me the code was emailed to us and that I overlooked it. I presented her with the email and to confirm that it was not there. She did not apologize just wrote down the code on a card and handed it to me. Maybe she was having a bad day, no big deal. On a separate occasion my wife called with a question regarding our bill and an increase of 70$ per month. She informed my wife that she must have overlooked the notice in the mail once again our fault. While we may have overlooked the notice, we should not be treated as if we are a nuisance. When you provide a service to the public customer service should be a top priority. Not satisfied with our experience and we will not be recommending this facility to anyone.

I love using this storage company. It is very clean & the staff have very pleasant attitudes. All in all my favorite place to have storage.

The process was easy and the rep was very professional

Nice clean facility with friendly, helpful staff. Great experience so far.

Very clean and cool. Would definitely recommend.

Great place. Super clean. Easy to access. Staff are really nice and helpful. Update: had to get a new unit. Nicole was SUPER helpful and awesome.

Nicole and Ann are amazing highly recommend!!

Ms Nicole was very helpful and I would recommend extra space storage on Lorna rd in Hoover

I give my particular location a 5 and the reason is the location is always clean and the agents are rock stars always helpful and available if needed...

Customer service was great. Very informative and answered any questions and concerns that I had.

They were extremely helpful and made sure we got all the information we needed. I love how clean and safe the facility looks, and I love how you have to have a code to get in anywhere makes me feel like my stuff will be safe. They also had someone walk us to both mine and my mother’s storage units to make sure we knew where they were and how to work the locks. Overall a great experience and we were in and done with everything in like 40 mins or less so not bad on time either. Definitely recommend this place if you need storage.

Great experience and Ann was very helpful, you would think she own the place....Best customer service and I would recommend anyone looking for storage in the Hoover/Vestavia area.

I came in Friday needing a storage unit to move out of my apartment and Ann was super helpful. She was able to fit me in the perfect unit just based on what type of furniture I told her I was storing. She was incredibly nice and very patient. I would definitely recommend this place to other people.

Dawn was very nice and helpful and even stayed after closing time to assist me.

The facility is kept very clean and safe. Some friends helped me move my items out over a weekend, and accidentally left the space unlocked. Monday morning I received a phone call advising me of the fact that it was unlocked and empty! Absolutely wonderful, personal attention! Except for the slow creep upward of storage fees-- certainly not the fault of the attendants-- I have only good things to say about Extra Space Storage.

Ann and Scott sold us on the perfect space. Thank you!

Scottie and Anne answered all my questions. Clean facility. Great job!!

The staff is so courteous and helpful! There are no hidden agendas everything is put out front! I will recommend them to everybody I know looking for storage!

Very Nice

Mr.Scotty Martin was great very polite,professional & a awesome attitude the property is very,very neat & clean my storage is at 3453 Lorna Rd Hoover, Al 35216 I had a great experience.