Brelynn
I have had a storage with these people for two years. Whereas my initial experience was ok moving things in, I had not gone by or needed to use them since the initial move in date. Last month, I called and told them I needed a new key as I had misplaced mine and was told to just call before I came the next day. I was selling something out of the storage the next day and arranged for movers to meet me there all while I got a moving truck that I was also renting. I got there at opening and not only was no one there when I was told there would be someone there. No one came for HOURS, no one was answering the phone and even cooperate could not reach anyone. After waiting 3 hours, we left I wasted $200 and looked horrible in front of my sellers. Someone finally contacted me with an attitude and I went back up there and had to rehire all the same people and wasted even more money. I was beyond frustrated so the district manager told me I could have a free month ( which was not even half the cost of the money I wasted coming up there DURING BUSINESS HOURS AFTER BEING TOLD TO COME) just for this month to come and now the charge is still on my account and they said they MAY be able to credit me half and again everyone always has attitudes. I'm highly disappointed and can't wait to move my stuff out of this storage space! They don't care about customer service at all.
Brelynn, we are truly sorry to hear about the frustrating experience you've had, especially after being a customer with us for two years. We sincerely apologize for the issues you encountered with facility access, the inconvenience of wasted time and money, and the concerns regarding staff attitude and the promised credit. This is certainly not the experience we want for our customers. Please contact us directly at 888-STORAGE so we can look into your account details and work towards a resolution.
Extra Space Storage (9/2/2026)
Google Review
