Tucson Self Storage at 1760 W Irvington Rd

I had a great experience with Sage at Extra Space Storage. Even while I was struggling, Sage provided excellent customer service with patience, kindness, and understanding. I never felt judged or rushed. Sage took the time to help me through everything and made the process much less stressful. It’s rare to come across someone so compassionate and professional. Thank you, Sage, for your outstanding support!

Very respectful staff, very good prices

If I could give 0 stars I would, please run as far and fast as you can away from this company. TLDR: premises is not very secure, price increases are an insane cash grab where they give you the option to move your stuff to a unit down the hall every few months if you want a lower or more reasonable price. Keep reading for details about my 3 year experience. The good: the staff here is great Sage and Dana have always been super helpful, the AC is nice, it's always clean and never saw any evidence of leaks or bugs. The bad: The company as a whole is a total cash grab, I had to move 3 times literally down the hall because of price increases. So here's how it works, they give you an online offer usually half the normal rate and in 2 to 3 months it will increase, mine always increased by 90% 100% you call their staff they will request an adjustment which will lower you down maybe 20 to 30 dollars a month from that increased amount. Then in 3 to 5 months you'll get another rate increase which they can sometimes lower but after that you are stuck, your only option is to rent a new unit online to get a new intro rate then start the cycle over again. If you only have a small unit this probably isn't a big deal but I was in the middle of trying to buy a home so I had to have a 15x20 unit to fit everything until I was able to buy a home. Extra space is monopolizing the storage business by building everywhere and buying up small mom and pops businesses so there's no competition. If you can do not give your money to this company the price increases are insane and it should be illegal to do what they do, which is why rent is on a month to month basis, they can charge whatever they want and once you've moved in they know you're not likely to move your stuff out. The building itself is not the most secure, the front sliding doors are always open, you walk by them they open automatically. These should be locked and require a code to get in but staff has told me they leave them open because people will prop them open and its easier to just leave them unlocked then to have to have them fixed from breaking because they were propped open. At one point the front gate was hit by a truck so the gate to get on the premises would open when the wind blew, instead of secure the door with a chain or lock it shut the previous manager just left, so now the outside gate was open to the public and the sliding doors were also not locked due to being broken. That manager no longer works here but it just goes to show that corners are cut and you're valuables are not very secure. If you take anything from this review it should be to seriously consider other options before giving this company any of your money, it is the literally definition of a bait and switch scam, if you don't believe me you will after the first rate increase and the ones that follow.

They just raised my monthly rent by more than $80. I’ve only been there since January. Facility is nice, but now I have to move again. It’s a huge hassle.

I like the storage ,because it inside ,it is a good size for what I need . The only other thing i don't like is that its been a coupel of times i went to my storage and found 2 Black widow spider the ones that have a red dot on them ,i bought spider spray and sprayed my unit the best i could ,i used a can and 1/2 all my stuff in storage was packed by hand by me . And i know in my apparent we dont have inside my place. I am a very clean person and i am a supervisor of house keeping ,so it could have come from the storage on either side of me . . The prie is a littel Steep for me , but I need it , hopefully price wouldn't go up any more, if so I am going to have to move it out?? I like the location. The Staff is awsome with a good attitude. Have no complaints on the employees. ?? Thank you.