Kiana
After raising my rent 3x in one year over 100% my storage was then broken into. They called to let me know so I drove straight there and the manager immediately told me “I don’t have to show you any video footage. It’s not required by law.” Mind you, I hadn’t even said anything yet. And I responded kindly and patiently but he was very rude to me as if he was inconvenienced. I later learned that the storage units next to me were all broken into the days leading up to mine. They never caught the person who did it and told me to my face they had no intentions of doing so. They told me that the cameras all around the building are poor quality and don’t cover the back of the alleys…. I guess the burglar knew this and felt comfortable robbing multiple people back to back. Anyway, I think it was an inside job. Why charge me $400 a month (started at $200 12 months before) and not upgrade a single camera or even have a camera facing those units. Ask the manager if your unit if in perfect view of a camera otherwise you’re out of luck when they want to rob you.
We are deeply sorry to hear about your experience and the frustration caused by the break-in, rate changes, and your interactions with our team, Kiana. We take security concerns and customer service very seriously at Extra Space Storage. Please reach out to us directly at 888-STORAGE so our management team can assist you and look further into your account.
Extra Space Storage (11/9/2026)
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