Helpful and courteous. Great storage facility.

Manager is pleasant and helpful

Really pleased with the RV storage at this property and John is always a pleasure to deal with.

John was very helpful and very knowledgeable!

This place is fantastic! We were looking for a place to store our RV for a few days while we stayed to explore the Napa Valley. After a lot of searching, we found Extra Space Storage. John was extremely helpful in getting us set up with storage for the RV. He was available for real telephone and in person communication. In this day and age where everything is electronic. It was so refreshing to connect with a live human and John was so accommodating and helpful. We highly recommend Extra Space Storage and hope you get a chance to work with John. Five star service!

The storage facility in American Canyon is great! It is clean and well maintained. The manager (John) is very friendly and professional. I highly recommend them for your storage needs.

I am done with Public Storage. There's a fairly new (new to me anyways) storage facility in the mix called, Extra Storage Space. I knew nothing about them until a friend and myself found ourselves in dire need of a storage facility. She looked into them and was pleasantly surprised. She spoke to the manager there (Joshua) who could not have been more polite, pleasant, courteous, and professional. The facility was clean, secure and obviously well managed. Unfortunately, as it turned out, this facilities particular physical location ended up not matching our requirements. In addition to our decades worth of accumulated "stuff" that required storage, we also had two cars that also needed to be housed. She'd mentioned this to him and he promptly recommended that we go to their American Canyon Extra Storage Space location and speak to it's manager there, John. He'd also mentioned something about John being somewhat of a creative problem solver who works WITH his customers - in other words, he provides actual customer service. ...Imagine that. As it turned out, he couldn't have spoken truer words. She described our car storage dilemma to John, a friendly sort, who gathered up our data and immediately went about resolving all issues involved. True enough, he had worked 'with' us. And within a very short time, and out of the limited spaces that were available, John had managed to secure two spots that were separated by only one other space. Nice! The deal (cost) that he quoted for us was fair. Within a few days, we moved both cars in. All went well. One less problem (out of several) to worry about. Hey Extra Storage Space corporate HQ, take note of what this paying customer has to say, and recognize: I say, keep him on. I say, promote him. I say, pay him more money. For the most part, here in America, customer service is an all but dead or dying art (since about 2008). And make no mistake about it, much like most forms of communication, good or great customer service is just that - an art form. The customer service agent must posses the ability -and- have the necessary tools, in order to facilitate problem solving. The process involves identifying the customer's needs by first thoughtfully and patiently listening, and then asking the right questions in order to provide the correct solutions/answers, and then effecting them. In all customer service scenarios with businesses that call for your hard earned money, accept no less than that protocol, and in that order. I ask you, how many people (let alone CS agents) do you know who meet those requirements? That's because not everyone is capable of doing so. Both John and Joshua fully exemplify all the above CS qualifications. Not every company cares to either implement these protocols, or even hire qualified people to carry them out. In my estimation, this also accurately describes Public Storage's latest ways and means. For them to do otherwise is all but a nonexistent notion. In fact their motto should be, "Higher prices, zero customer service, and rules first... or else.". Silly when you think about it, I know - though true none-the-less. But don't take my word for it. Just ask anyone who currently occupies a unit at PS. Ask them what it's like now, as opposed to their past experience(s) with them. Ask them about cost; about management. And with that... after what, some 40 years of putting up with Public Storage's non-sense and tomfoolery? Yeah, I'm done with'um.

John was very friendly and helpful I would recommend Extra Space Storage in American Canyon to anyone.

Thanks have a great day nice finding something this close to home nobodys perfect but this is a good experience thank you

Well maintained place. Nice and friendly attendants